Company Description

MSX International Group is the leading global provider of outsourced business solutions for the automotive industry making business in more than 80 countries. MSXI’s deep industry expertise combined with advanced data analytics and custom software solutions improve the performance of automotive dealership networks by increasing revenue, reducing cost, and enhancing customer satisfaction. 

Are you an experienced Vehicle Technician looking to work for one of the biggest car brands in the UK?

MSX International has the job for you!

Job Description

MSX International has a great opportunity for an experienced Master Technician to join a team of Automotive Field Engineers covering the East Anglian of England.

If you are looking to use your skills and experience to provide exceptional customer service, this could be the role for you.

The Role

As our new Automotive Field Engineer, you will assist the Ford Customer Service Division (FCSD) UK in achieving enhanced Dealer Technical Support, maximising Customer Satisfaction, Loyalty and Lifetime Value for present and potential Ford Customers.

The Automotive Field Engineer will provide technical information and recommendations for Customer vehicles through visits to the Dealership network with a view to improving fix-it-right first-time rates.

The Automotive Field Engineer will:

• conduct field visits, including overnight stays as necessary
• record data as required as a Field Engineer Report into a dedicated software package
• liaise with FCSD on vehicle case histories/trends and analysis
• work on other assignments (responsibility for Dealer technical surveys, analysis, investigation etc.)
• write and circulate data to Helpline Engineers / Field Engineers / Project Management / Customer / Customer Dealer staff when necessary
• liaise with Dealership personnel at all levels
• complete and provide information for MSXI documentation as necessary

What’s in it for you?

At MSX, our employees are the force behind our success. We are dedicated to empowering and encouraging our people and offer flexible working methods to suit all. We are a Disability Confident Committed organisation who takes pride in our diverse workforce.

In joining MSX, you can enjoy:

• £40,000 per year
• Company Car
• Paid business expenses
• 25 days annual leave per year + bank holidays
• cash back health care scheme
• exclusive discounts on everyday purchases
• exclusive discounts on car purchases
• potential to progress within the company, with global opportunities updated regularly

Working pattern and location

• 40 hours per week
• Permanent
• Monday - Friday
• East Anglia/Field based

This is a fantastic opportunity for an experienced automotive technical engineer who has a passion for cars and delivering exceptional customer experience.

Our ideal Field Engineer will:

• have a dealer workshop background at a senior level (ideally Master Technician)
• have demonstrable automotive experience.
• have Customer facing experience (advantageous)
• have a good understanding of Dealership operations.
• have the ability to investigate, report on and diagnose complex vehicle systems, either ‘hands on’ or remotely
• Hold a recognised High Voltage qualification.

Due to the location of this role, candidates located in the East Anglian area would be suitable.

The ideal candidate will be willing to travel across East Anglia to include (Part of Greater London, Essex, Suffolk, Norfolk, Cambridgeshire, Hertfordshire), with occasional overnight stays.

Additional Information

With over 5,000 employees based in more than 80 countries across the globe, our teams provide industry leading expertise that spans:

Consumer Engagement

• Parts, Accessories & Service Performance
• Actionable Insights
• Diagnostics & Repair Enhancement
• Warranty and Repair Efficiency
• Technical Information
• Learning Solutions
• Sales Performance

Building trust since 1931, our proven track record means that we now partner with almost every car manufacturer on the market. 

The MSXI Purpose

To empower Movers and Makers to thrive in our ever-changing world

The MSXI Mission

To harness our expertise in mobility, the creativity of our global teams, and the power of technology, to craft tailored and innovative solutions

The MSXI Vision

To enhance every journey in the world of mobility

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.

MSX is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy or maternity. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the vacancy.