Why Join Us?

• Work with mission-critical processes in industries like engineering and healthcare.

• Collaborate with global teams and engage with cutting-edge SaaS technologies.

• Enjoy career growth opportunities in a profitable, scaling organization.

Key Responsibilities

• Act as the first point of contact for technical support, managing and triaging incoming tickets via Zendesk.

• Resolve Level 1/2 issues and escalate more complex cases with appropriate context and initial troubleshooting.

• Monitor and manage support queues, ensuring timely responses and proactive updates to customers.

• Provide detailed customer feedback to improve product documentation and features.

• Contribute to knowledge base updates and cross-team collaboration to enhance the overall support process.

About You

• 3+ years of experience in a SaaS B2B technical support role, with exposure to APIs or log analysis.

• Proficient in using ticketing platforms (e.g., Jira, Zendesk).

• Fluent in English (spoken and written)

• Strong problem-solving skills, customer-centric mindset, and eagerness to learn.

• Interest in AI technologies and technical topics.

1. Initial interview with our recruiter.

2. Fit interview with the hiring manager.

3. Technical test and discussion with team members.

4. Reference check and final decision.