Join our expanding team in France as we seek an outstanding individual to fill the role of Head of Owner Success. As a pivotal leader reporting directly to the Country Manager, you will be instrumental in orchestrating the success of the relationship with our valued Owners.

Our ideal candidate goes beyond being an employee; they are a proactive leader with a profound grasp of prioritisation and urgency. Possessing exceptional communication skills, you will effortlessly harmonise visionary thinking with meticulous attention to detail. Your professional commitment revolves around genuine dedication to customer satisfaction, making it the cornerstone of your approach.

Take this opportunity to be an essential part of our thriving global enterprise, where growth is limitless. Join us on this thrilling journey and become a driving force in shaping the success of our expanding portfolio and enhancing owner relationships.

Responsibilities

• Lead and oversee the success of client accounts, ensuring meticulous handling with a focus on priority and urgency, resulting in elevated client satisfaction and continuous process improvement.
• Collaborate with the client success team to assess and enhance processes, communication, KPIs, client feedback, and product development.
• Act as a point of escalation for any client complaints or issues, providing expert resolution strategies.
• Manage intricate claims and contract-related tasks to resolve disputes and ensure compliance.
• Play a pivotal role in strategy through staying current with regulations and market performance. 
• Deepen your understanding of our evolving product, providing continuous feedback related to user experience (UX) for clients.
• Engage in local and global discussions to optimise processes and services.

Requirements

• Minimum of 3 years of experience in a managerial role within Administration, Customer Support, Client Success, or a related field.
• Demonstrated success in maintaining and enhancing client relationships.
• Previous experience in the FR property market is a big plus!
• A multitasking, interpersonal, organised, detail-oriented, problem-solving individual who efficiently manages time.
• Fluency in French and English with exceptional written and oral communication skills.
• Comfortable collaborating with an international and hybrid team.

Benefits

• Be part of a high-growth industry experiencing the biggest travel rebound in a century.
• Become part of a fast-paced high-growth start-up.
• Join a diverse and multicultural team spanning several countries.
• A collaborative and dynamic work culture with no room for office politics and big egos.
• Drive and own challenging and diverse projects.
• Hybrid working with minimum 3 days in our Paris office