We’re now expanding across Spain and searching for a superstar team member to take on the role of Onboarding & Owner Success Associate. Reporting to the Onboarding & Owner Success Manager, you will follow up on the process of activating listings on the platforms, manage accounts and work with our Owners on a daily basis. Our ideal candidate must be a self-starter, understand priority and urgency, have stellar communication skills, and be able to ‘think big’ while paying careful attention to detail. You truly value customer satisfaction and put it at the heart of your work. This is the perfect opportunity to become part of a growing global company.

Responsibilities

• Follow up the process to activate properties
• Receiving new properties and doing the onboarding check (visits to the flats)
• Be in touch with our suppliers such as photographers and cleaning companies
• Work alongside the Owner Success Manager and Account Management team to review processes, communication, KPIs, client feedback and product development
• Oversee client accounts and ensure all matters are thoroughly handled with priority and urgency, resulting in high client satisfaction and detailed process improvement
• Handle client enquiries by phone and email
• Be a point of escalation for any client complaints or issues
• Immerse yourself in the building knowledge of our evolving product, offering continuous feedback related to UX for clients
• Participate in local and global dialogue to streamline processes and services 

Requirements

• At least 1 years’ experience in an Administration, Customer Support, Client Success (or similar) role
• Previous experience in the Spain property market is desirable but not essential
• A multi-tasking, interpersonal, organised, detail-oriented, problem-solving individual, who manages time efficiently
• Fluent in the English and Spanish languages with superb written and oral skills
• Comfortable with working with an international and remote team
• Proven track record of maintaining client relationships 

Benefits

• Be part of a high-growth industry experiencing the biggest travel rebound in a century
• Become part of a fast-paced high-growth start-up
• Join a diverse and multicultural team spanning several countries
• A collaborative work culture with no room for office politics and big egos
• Join a dynamic work environment with flat hierarchies and space for your own ideas
• Drive and own challenging and diverse projects