• Management of the room occupancy

• Analysis and strategy to fill the rooms more efficiently

• Market analysis and strategy development

• Work closely with the marketing team to ensure a high occupancy

• Be the first point of contact with new members and support during the application process

• Ensure an excellent customer experience

• Help in developing the community events and services

• Find and develop new partnerships

• Analyze and relay community feedback to relevant internal stakeholders

• Analytical approach and problem-solving attitude. You can easily understand complex matters and come up with innovative and strong solutions
• Exceptional oral and written communication skills
• ‘People person’ with great customer service skills and the ability to moderate online and offline conversations with our community
• You’re fluent in French & English
• Entrepreneurial mindset, you are a self-starter and eager to deliver the best results. You come up with great initiatives and you are a driver for continuous improvement.

The recruitment process is divided in 4 steps:

• We check your CV to evaluate your background and qualifications
• We like your profile? We schedule an interview with two members of the team to understand your motivations
• We think you can be a great match? A second interview with your future manager will be planned to check the fit with the company and its values and clarify your expectations
• Congrats! We love your profile! A quick call with our VP Customer Experience to confirm the culture-fit