Critizr is one of the fastest-growing, most exciting tech start-ups operating today. We have offices in London, Paris and Lille, and backing from some of the world’s best venture capital firms. We have clients in more than 30 countries.

Critizr provides a SaaS solution that enables retailers and brands to put the customer at the heart of their business, starting from their local teams. Today, thousands of retail professionals use Critizr to understand and engage in conversations with their local customers across all channels. 

Our primary investors, including 83North, have an impressive track record of investment including companies like Airbnb, DropBox, Zendesk, LinkedIn, Mirakl, JustEat, Facebook. We currently employ over 80 people, and our team has been doubling year over year. 

We are looking for a skilful and enthusiastic brand expert to join our team in London as a Brand Director. 

Reporting to the VP Product Marketing the Brand Director will use market and branding knowledge coupled with a deep understanding of customer needs to create a holistic branding strategy and subsequent content generation, PR strategy and messaging.

RESPONSIBILITIES

In this role, you will:

- Work mainly on the brand: positioning, customer experience, visual identity, operational standards, communication content

- Proactively and reactively oversee all aspects of communication to shape and tell the Critizr story

- Ensure strategic approaches to branding are integrated into our GTM  process, working with all relevant business and product stakeholders

- Collaborate across the organization to develop and implement brand messaging that uses brand strategy to connect content across the enterprise

- Oversee all of Critizr's communication channels. Focus on the quality of the company's image by managing these channels to leverage brand awareness

- Ensure the execution and implementation of Critizr's visual identity through communication (internal and external)

- Build, manage and grow a dedicated team

DESIRED EDUCATION & EXPERIENCE

Experience required

- 8+ years of marketing experience, including experience in commercial marketing, digital marketing, brand strategy and management, and brand messaging and positioning

- Experience in retail highly preferred

Skills

- Strong familiarity with best practices to measure and assess brand equity

- Excellent attention to detail and project management skills

- Exceptional relationship building skills in a cross-functional, highly matrixed global environment

- Strong group facilitation/instructing skills, including public speaking and moderating

- People management skills

- An entrepreneurial mindset, combining strategic thinking, operational and analytical skills

Education

Bachelor’s degree in Marketing, Business, Communications or a related field

OTHER REQUIREMENTS

- Curiosity: you possess a strong desire to learn new technologies, the curiosity to figure out how things work, and a passion for improving the customer experience

- Customer-centric: you have the ability to put yourself in the sales/prospects/customers shoes and apply this empathy to help build great campaigns that address their needs.

- Flexibility and understanding of the culture of a fast-paced, commercially oriented technology company.

- Highly responsive and service-oriented attitude, accustomed to working in an international environment, action-driven.

- Hands-on project management experience, including the ability to organise, prioritise, and manage deadlines.

- Collaborative team player combined with the ability to work independently.

- Passion for making the difference, interested in our ability to have a social impact in the world of retail.

- Native English speaker

REPORTING LINE

The Brand Director reports to the VP of Product Marketing

WHAT CRITIZR OFFERS YOU

A front-row seat with a company that is changing the way multiple industries do business, thanks to a best-in-class product and exponential growth

A great and diverse team of professionals who are talented, fun, supportive, open, communicative and who you can learn from and share with

Fun and challenging working environment with significant opportunities for career growth and development (Did you know we’re ranked in the top 100 of EU’s tech start-ups?)

An international environment (with some travel to Paris and Lille when permitted)

Attractive salary package including excellent pension, health insurance and life insurance

Open and inclusive working environment including flexible hours and parent-friendly options