Gladia was founded in 2022 by Jean-Louis Quéguiner, former VP Research & Innovation @OVHcloud, with a specific mission: to help companies leverage cutting-edge AI and retrieve actionable insights from audio data.

We raised $16M in Series A from top investors (XAnge, Illuminate Financial, XTX Ventures etc.) to build the ultimate audio AI infrastructure for voice-first platform.

Our raison d’être is to empower any voice-first companies enabling them to easily integrate our transcription capabilities into their products, regardless of language, industry, or tech stack. Our API supports advanced speech recognition and analysis features in over 100 languages, with exceptional accuracy and speed. Typical use cases are center solutions, note-taking assistant and meeting recorder.

We firmly believe that real-time AI represents the next frontier, poised to transform a multitude of industries.

Role

• Bridge the Gap Between Sales and Product

  • Gather and communicate product feedback from clients to inform feature development.

  • Perform bug analysis and work with the Product team to address and resolve issues.

  • Create reports on trials, usage patterns, and client success metrics to drive data-driven decisions.

• Be the Technical Tool in the Sales Process

  • Conduct market benchmarks to position Gladia competitively in the industry.

  • Deliver compelling product demos to showcase value to prospective clients.

  • Supervise and support product trials, providing technical assistance during calls and setup phases.

  • Go the extra mile by implementing specific setups and customizations for key clients.

• Collaborate Across Teams

  • Work closely with Sales to support the technical validation process, from trials to closing deals.

  • Report directly to Product to align technical objectives with development goals.

  • Track and optimize performance through key metrics (# technical meetings, # trials, # deals won).

Profile

• 3+ years as a Solutions Engineer or similar role, preferably in a Series B+ SaaS company.

• Proven experience supporting Sales and Product teams in technical engagements.

• Strong background in software engineering with familiarity in APIs.

• Bonus: Knowledge of audio technologies or a willingness to learn.

• Excellent communication skills, with the ability to simplify complex concepts for diverse audiences.

• Confidence in engaging with C-level executives and adapting to different client needs.

• Highly adaptable with a proactive problem-solving mindset.

• Strong organizational skills to manage multiple trials and technical engagements.

Interview process

• 30-minute discovery interview with Juliette, HR Lead

• 1-hour technical interview with Fred, Product Lead and Sami, Engineering Lead

• 1-hour stakeholder interview with Constant, Head of Sales

• 30-minute discussion with Jean Louis, Founder and CEO