Customer Success Internship (stagiaire ou alternant)

Work study(6 to 12 months)
Paris
Salary: Not specified
Occasional remote

Iceberg Data Lab
Iceberg Data Lab

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The position

Job description

Key Responsibilities:

1. Client Onboarding Assistance

  • Support the onboarding and training of new clients and help manage relationships during the first month of their contract.

  • Assist in organizing and delivering initial training sessions on Iceberg Data Lab’s products.

2. Client Support

  • Serve as the first point of contact for basic client inquiries and assist in escalating more complex client requests.

  • Follow requests Assist in escalating more complex client requests to the Research or IT teams, and track their resolution.

  • Help manage and follow up on client queries, ensuring they are addressed in a timely and efficient manner.

3. Client Genius

  • Collaborate with sales and marketing teams to enrich customer knowledge database and competitive watch.

  • Assist in developing cross-functional projects aimed at improving customer experience.

  • Help analyse customer feedback and data to identify trends and provide insights to improve offerings and service delivery.

    What We Offer:

    • Hands-on experience working with clients in a rapidly growing Fintech company.

    • Mentorship from experienced professionals in the ESG and data solutions space.

    • A collaborative work environment with opportunities to learn and grow.

    • Potential for future employment opportunities based on performance.


Preferred experience

Required Skills and Experience:

  • Currently pursuing a degree in Business, Finance, Environmental Studies, or a related field.

  • Strong communication skills and the ability to engage with clients in a professional manner.

  • Interest in Fintech, ESG, or data solutions.

  • Good organizational skills and attention to detail.

  • Ability to work in a team-oriented environment and collaborate across departments.


Recruitment process

Apply on WTJ

1st call + interview in person

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