With the scaling of our online operations and partners, we need to reinforce our team with an experienced Account Manager to strengthen our CSM team and to provide quality communication and services to our clients. This role will ensure smooth coordination between our clients and internal teams, guaranteeing efficient issue resolution and customer satisfaction.

Your responsibilities:

• Act as the main point of contact for assigned clients.

• Monitor and optimize account performance to ensure customer satisfaction.

• Handle client inquiries and escalations in collaboration with internal teams (support, finance, technical).

• Provide regular reports and insights on client performance.

• Assist in onboarding and training new clients on our platform.

• Maintain accurate documentation of client interactions and account activities.

We are looking for an experienced Account Manager (5+ years) with expertise in project management and agile methodologies, who thrives in a fast-paced and demanding environment.

🔹 Hard skills:

• 5+ years in Account Management, Customer Success, or a similar role, preferably in iGaming, FinTech, or SaaS.

• Strong project management experience and understanding of Agile methodologies.

• Excellent client relationship management and data analysis skills.

• Ability to handle multiple accounts and effectively prioritize tasks.

• Proficiency with tools such as Jira.

🔹 Soft skills:

• Proactive and problem-solving mindset.

• Excellent communication and negotiation skills.

• Ability to manage stress and high-pressure situations.

• Strong organizational skills and autonomy.

🔹 Required Languages:

• Portuguese: Fluent (mandatory)

• English: Fluent (mandatory)

• French: a strong plus

📍 Job Conditions

• Start Date: ASAP

• Possible location: Portugal, France, Malta

• Remote Work: Full remote possible

• Salary: Based on profile (€40K – €55K)

By becoming a Koralplayer:

• You will join a rapidly growing company with great prospects for its employees.

• You will integrate into a team that is easily accessible, where mutual support and listening are key values.

• You will participate in exciting and ambitious projects.

• You will enjoy fantastic offices (in Nantes, Paris, Lisbon or Malta).

• You will contribute to building something meaningful and grow alongside the company.

Here’s an overview of the recruitment process:

1. Screening Interview (HR) – To assess cultural fit, experience, and initial qualifications. With HR team

2. Technical & Role-based Interview – To evaluate skills in account management, problem-solving, and client communication. With Mehdi, CSM Manager & Ivan, Head of Operations

3. Technical & Role-based Interview with Sébastien, COO of Kilamba Group

4. Final Interview – To discuss strategic fit, expectations, and salary negotiation. With Alexandre, CEO of Koralplay