Role
As a Team Lead Concierge, based in Ibiza, you will play a central role within the Client Experience & Concierge team for Spain destinations. You will be responsible for providing personalized support to our clients, coordinating concierge teams, and developing a network of high-quality partners. Your mission will be to ensure excellent service and a unique experience while supporting a team of concierges in delivering bespoke services.

Objectives

Client Management and Support

• Welcome clients and organize their personalized arrival and stay.
• Coordinate the organization of events and manage quotes for services and experiences.
• Ensure the smooth running of stays and maintain continuous client satisfaction.
• Create client schedules and oversee support provided by local teams.
• Personalize each client’s experience and build loyalty with an international client portfolio.
• Occasionally perform check-ins and check-outs.

Development of the Local Partner Network

• Manage relationships with existing partners.
• Expand the range of experiences and source new partners in the proposed destinations.
• Create and update destination guides, services, and experiences in multiple languages.

Administrative Management and Process Improvement

• Oversee client and supplier invoicing and update concierge tools.
• Develop communication materials and contribute to the optimization of existing processes and tools.

Management of the Concierge Team in Ibiza

• Lead the team (recruitment, training, monitoring, and support).
• Monitor the team’s performance KPIs, generate reports, and communicate with the Regional Director.
• Collaborate with the wider concierge team to adjust global tools and processes based on identified needs.

Perks
🎂 1 day off for your birthday
🍽️ Meal vouchers
💻 Laptop (Mac)
📱A business cell phone
🚀 Year-round events

Process:

• HR Call
• Manager interview
• Business Case with the manager
• Interview with the Regional Director Spain

Requirements

• Strong focus on client satisfaction, with excellent interpersonal and client relationship skills.
• Outstanding written and spoken skills in English and Spanish; proficiency in a third language is a plus.
• Experience in the luxury sector and an interest in event logistics.

Education

• Bachelor’s or Master’s degree (Bac +4/5) in hospitality, business with a luxury specialization, or event management.

Qualities

• Exceptional interpersonal skills and autonomy.
• Ability to work under pressure with precision and prioritization.
• Versatility, creativity, service orientation, and a team spirit.
• Interest in team management and developing new teams.

All our positions are open, with equal opportunities, to candidates requiring specific accommodations related to a disability.