You’ll be part of the Account Management team. As a Customer Success Manager, you will work closely with our clients to understand their business as well as their pains, goals, and roadmaps around our partnership. Based on these understandings, you’ll support them in their product usage to make the partnership successful and unlock its full potential.

Understand the markets in which our clients operate and their business.

• Provide excellent customer support by responding to customer inquiries, escalating, and following issues promptly and professionally.

• Assist our users with their questions, product integrations, and deployment.

• Evaluate and enhance the quality of responses our chatbot generates to ensure accuracy, relevance, and user satisfaction.

• Analyse the efficiency of our one-to-many support and offer strategies to optimize performances.

• Liaise with our marketing team on the content we need in the Account Management team to serve our customers.

• Create, refine, and document the process that involves Support.

• Develop a deep understanding of Mindee’s product offerings.

• Strong interest in business with previous experience with a customer contact

• Customer-focused with a passion for providing exceptional service

• Genuine interest in Artificial Intelligence and technology

• Problem-solver mindset who thrives on creativity

• Smooth communication

• Highly organized and meticulous

• Fluent in French & English to interact with both French and International customers

• Discovery meeting with Constance, Account Manager - 30 min

• Case study (30 minutes) with Jean-Baptiste, Director of Account Management - 45 min

• Cultural fit with Michael, CRO- 30 min