We are looking for AI Operations to join our tech team and play a key role in building and evolving knowledge bases (KB) that meet our AI requirements.

Your mission will be to ensure the quality, relevance, and continuous improvement of these knowledge bases while supporting the Ops team in their implementation. You will also propose initiatives to optimize our processes and ensure long-term operational excellence.

Missions :

• Design and maintain knowledge bases aligned with our quality standards and nomenclature

• Ensure the continuous evolution of knowledge bases in line with business and technological needs

• Act as a point of reference for the Ops team in the use and application of knowledge bases

• Identify areas for improvement and implement innovative solutions to optimize our processes

• Collaborate with stakeholders to ensure the effective adoption of knowledge bases and related processes.

• +3 years experience in Ops or process modeling through knowledge bases, ideally in a tech or start-up environment

• Ability to synthesize / ability to factor complex processes

• Strong understanding of customer support and knowledge management tools

• Proven analytical skills to interpret data and guide strategic decisions

• Excellent written and verbal communication skills, with the ability to simplify complex concepts

• Team player mindset with the ability to thrive in a collaborative and cross-functional environment

• Problem-solving approach with a high level of autonomy

• Fluent in French and professional proficiency in English (written and spoken)

👉 First call to discuss the role & your motivation

👉 Case study (take approximately 1h to prepare) to prepare and discuss with your future manager

👉 Final Interview with someone else of the team

Join Onepilot and be part of an innovative team dedicated to building the next-gen customer care outsourcing solution.