About the role:

Your future team:

You will be a part of the Chief of staff team composed by Business Operations Analyst, Salesforce Admins and a Support team.

Our mission is to translate business needs into technical solutions (mainly in Salesforce) that aim to deliver business value. We are closely working with diverse stakeholders from Sales, Customer Service, Marketing, Finance, Legal and Product departments.

Our Salesforce:

We are currently using Sales and Service clouds and have 650 active Salesforce users. All working in different departments for 3 different countries (France, Spain and UK).

Salesforce is integrated with several tools to enhance our users usage and productivity such as Hubspot (Lead Generation), Zuora (Quote and Billing), Outreach (Phone call and Email or LinkedIn automations), Intercom (Chat for customers), PayFit app Back-Office…

Your mission:

Within the team, you will be the part of Salesforce support. Your main mission is to help our stakeholders understand our technical solutions and find a way to resolve potential bugs they have.

You’ll be the first point of contact between our team and the internal stakeholders users who operate on Salesforce

- You’ll be responsible for identifying the source of the problem and answering our internal’s stakeholders questions and pains on the solutions we build & maintain

- You’ll be in charge of resolving bugs and escalation when needed

- You’ll be in charge of reporting an incident in case you notice an increased number of tickets on a specific topic or system failure

- You’ll validate the access request to Salesforce for non CS and Sales ICs and monitor number of licenses we have

This role is for you if:

- You are an extremely positive person, you like challenges and you are a strong problem solver

- You have excellent communication skills and you are able to translate technical information into non-technical terms

- You like following processes but also writing them, making sure that a problem you’ve already faced in the past will not repeat in the future

- You are an organised person, capable of prioritizing tasks based on their impact on the business

- You have previous experience using Salesforce and know a basic setup

- You have previous experience in technical support

- You are comfortable with computer tools and discovering new ones does not scare you

- You are fluent in English

Interview process :

1️⃣ Interview with a recruiter - 30min

2️⃣ Business case with the Hiring Manager OR a member of the TEAM - 60min

3️⃣ Interview with members of the TEAM - 15min

👉 Background Check (ISO27001 certification): identity and diploma will be checked after the offer.

What we offer

Flexibility: We believe it is key to produce your best work and to be fulfilled. We therefore offer the possibility to work away from our office up to 2 days per week.

Learning & Development: In PayFit we have a great learning platform where you can learn new skills every day with the support of our company.

Health promotion: A Gym at our Paris office.

Meals: A restaurant card with our partner Swile (9€ per workday).

Transportation: 50 % of public transportation card covered by PayFit.

Work equipment: a MacBook as our standard working tool.

Disability Inclusion: All of our positions are open to any person living with a disability. To guarantee equal treatment and opportunities, we will take, based on individual needs, appropriate measures to adapt the work conditions of PayFiters with disabilities, and if needed also during the recruitment process. Please let us know what you need and we will do our best to accommodate!