About the role

As a Senior Quality Manager you will join the Supply Chain part of the broader Hardware team.

You will be responsible for assuring quality in all phases of the manufacturing value stream - from raw material supply to customers' utilization.

You will be reporting directly to the Head of Supply Chain and leading a Product Quality Specialist.

The role is based on-site in our office in Berlin. We believe in the power of face-to-face conversations that happen organically when working next to one another.

About the team

You have probably used our card readers to buy a cappuccino or pay your hairdresser already. In Hardware, we are passionate about creating these beautifully designed card payment devices and accessories that enable our merchants to start, run, and grow their own businesses. In doing so, we deal with a diverse range of engineering topics - industrial and electronic design, embedded systems, all the way to mobile apps and backend services.

We believe in open communication and constant learning over strict rules. If you're looking for the chance to innovate and help millions of small independent merchants succeed - join us!

Curious to know how it feels working in the Hardware team? Check this out!

What you’ll do:

• Track external customer Quality issues, e.g. concerns, rejections, PPM, and 8D problem solving, and investigate root causes of product issues
• Assist in daily review of production quality performance to achieve effective and efficient production of quality parts
• Manage the execution of quality initiatives and corrective and preventive action across all value streams to achieve strategic quality objectives
• Maintain an effective PPAP submission process that ensures timely and accurate part qualification for customers
• Take ownership of the internal quality management system audit process

You’ll be great for this position if you:

• You have experience in product quality, process quality and certification.
• You have experience in one of the following fields: electronics, automotive or manufacturing.
• You’ve experience in leading teams, defining team strategy, processes and objectives.
• You have working knowledge of automotive industry core tools (AIAG - APQP, PPAP, SPC, MSA, etc.)
• You have experience with ISO9001 certification
• You are familiar with quality assurance problem solving tools (E.g. 5-Why, Cause & Effect Diagrams, DOE, 8D, etc.)

Why you should join SumUp

• The opportunity to work on large scale fintech products used by millions of small businesses around the world
• A dedicated annual Learning & Development budget for attending conferences and/or advancing your career through further education
• Enrollment onto our virtual stock ownership program - you will own a stake in SumUp’s future success
• A corporate pension scheme
• 28 days’ paid leave
• You’ll attend global offsites!
• You'd enjoy other great benefits such as Urban Sports Club subsidy, Kita placement assistance, subsidized office lunches and other location-tailored benefits, Babbel language platform subscription and more!

Job Application Tip

We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.