As a member of the Ops team, this position will provide you with an important role in the IT Healthcare Interoperability of our solutions. As a result, the Ops Manager must have a thorough understanding of the technical stack requirements in order to properly configure and deploy the components for efficient interoperability.

Main missions and responsibilities:

• Pilot all aspects of deployment projects for which you will be responsible.

• Identify, plan and carry out the different deployment stages.

• Organize and participate in meetings with customers and business partners to determine needs and assess interoperability feasibility.

• Monitor Deployment KPIs, adapt processes, and increase speed/quality

• Address customer issues and ensure resolution, from opening to closure, including documenting action plans and coordinating with technical resources.

• Update SalesForce with the information needed to track deployments and support tickets.

• Gather customer feedback and suggest evolutions for new releases of our products.

• Graduate degree in Computer Science or closely related field. You have significant experience in healthcare and information systems

• Experience in technical support and deployment project management

• Strong technical skills (e.g. remote control, VM, OS installation, script generation/editing)

• Strong customer interaction skills and the ability to build positive relationships

• Experience with networking configuration

• Fluency in English (mandatory)

• Knowledge of Spanish or Italian is a plus

It will be great if you are:

• Adept with RHEL, Docker-compose and some knowledge of cloud application architecture.

• Knowledge and experience of Linux scripting tools and command-line utilities such as bash.

• Experience with healthcare IT technologies like PACS, RIS, and familiarity with standards such as DICOM or HL7.