Swan’s Account Management team (we call them SSAMs at Swan as they also work on Sales Strategy topics!) is rapidly growing. It has become critical to scale our revenue operations within this part of the customer journey. This is why we’re looking for a talented Revenue Operations Manager to join our RevOps team. This role is key for optimizing our Upsell strategies and drive the effectiveness and efficiency of our Sales Strategy & Account Management (SSAM) team. You will define and implement account management strategy, objectives and processes in order to support the scale of the SSAM team and the growth of our existing business.

You will report to the Revenue Operations Lead, and become the trusted partner of our Head of Sales Strategy & Account Management, his leads and the whole team.

✨ Main tasks

• Systems: Implement and manage softwares that facilitate all partner facing teams activities and prepare them to scale

• CRM: Own the whole partner journey, most notably upsells, in our CRM (Hubspot). Become its advocate among the SSAM Team.

• Compensation: Determine the metrics on which bonuses are based, and define targets for those metrics

• Team Structure: Tier existing partner, help assigning them to SSAMs, re-distribute workload as needed, and forecast hiring needs

• Cross-Functional Coordination: Coordinate cross-functional processes that help meet renewal and upsell targets and deliver on partners’ needs, including processes for SSAMs to:

  • Provide feedback to Sales on the readiness of our partners

  • Help the Onboarding team overcome any delays in implementation

• Enablement: Provide materials and data that help SSAMs work more effectively

• Data: Work on our partners database and find ways to make it scalable across all partners facing teams

• Reporting: Improve our current reporting and implement key indicators to help our team get the best understanding of their portfolio

• Analysis: Track leading indicators of renewals and upsell, and analyze them to understand what’s going well and what’s not

• Pricing: Help our SSAM team define new pricing structure for our ever evolving Baas solution

• Team Meetings: Own the preparation and improvement of our Monthly Partner Performance Review meeting

✨ You’re a great match if:

• You have at least two years of practical experience in Revenue Operations, preferably in a B2B and SaaS environment.

• You have proven hands-on experience with automation and CRMs, preferably Hubspot.

• You possess good knowledge of the Partner Management Operations, including key metrics and roles.

• Project and stakeholder management skills, which are essential for keeping our projects on track and ensuring that everyone is working together effectively.

• You enjoy working in a fast-paced, target-driven, and team-oriented environment

• Autonomy, a “Can-do” spirit, and the ability to take initiative and ownership of your work are required.

• Passion, curiosity, and the capacity to learn quickly are important, as we are constantly exploring new technologies and approaches to improve our work.

• Good working abilities in English

• Our ideal teammate: Empathetic. Skilled. Frank. We love to challenge each other, and we leave our egos at the door.

It’s okay if you don’t tick all the boxes — don’t let imposter syndrome prevent you from applying! 🙌 

Swan is committed to providing a caring work environment for all employees, regardless of age, sex, disability, sexual orientation, race, religion, or belief.

When it comes to recruitment, we’re interested in your work experience, skills, and overall personality. Because diversity makes the workplace stronger and is necessary for Swan’s success, we are intensifying efforts to incorporate concrete actions to help us improve in this area.

About Swan

✨ Perks of being a Swanee:

• ESOP packages available 😊

• Hybrid remote policy: We offer the possibility of working from home for 2 days per week.

• The best health insurance: Alan 🦭

• Swan encourages you to have fun staying fit, thanks to partnerships with Classpass & Gymlib.

• We respect your lunch break. Mid-day free-time is sacred and our French office even provides a Swile card to cover your meal on work days. 🥪

• Twice a year we go somewhere gorgeous (a chateau, a mountain) where we reconnect, deep-dive into big topics, and relax.

• This isn’t a perk, it should be the rule, but diversity and inclusion are important at Swan. We’re working hard to get better every day.

✨ Our values:

Swan’s core values guide our actions daily. Individually, they may seem obvious, but together, they form a unique culture.

Simplicity: Leonardo Da Vinci said: “simplicity is the ultimate sophistication.” If something’s convoluted or confusing, we work extra hard to break it down. - Making complex things simple is what we do.

Long Term: We always play the long game, whether it’s to support our partners in their growth journey, or make tangible commitments to climate action.

Excellence: We are a team of experts who consistently go all out to create pixel-perfect banking services and exceed our partners’ expectations— whatever it takes.

Be Human: We believe in the power of kindness and the importance of acting with integrity. But embracing our humanity extends beyond interpersonal interactions, it means caring about greater issues that affect our planet.

You can find out more about our culture.

• A 30-min video call with our Talent Acquisition Manager, to get to know you, understand your career expectations and answer your questions

• An interview with Jules, our Lead Revenue Operations

• A business case with the team

• An Interview with our Head of Sales Strategy & Account Management 

• An interview with our Chief Commercial Officer