As Team lead onboarding, you will manage a team of onboarders (in charge of the implementation of Agicap tool) in a fast-growing scale-up.

Context:

Following its growth, the onboarding team is now structured into 2 sub-teams to ensure the best support for team members.

The current Manager of the team needs the support of 2 team leads to ensure: smooth management of the team, and strong delivery of performance. One Team lead is recruited internally, the other one externally.

This position is divided into two parts:

- 70% of client facing (onboarding our clients)

- 30% management of a team of 3 to 5 onboarders with the support of the current Manager

Missions:

Be the garantor of the performance :

• Weekly performance management: individual coaching & pipe reviews to ensure objectives achievements and team members’ development (Quantitative: accountable for sub-team objectives (MRR onboarded / upsell…) ;Quality: helping to improve the interaction with our client & help the team to find the best set-up)

• Be responsible for the proper application of processes within the team

Be a leader :

• You act as a role model for the team in terms of values, performance and knowledge, and support your team where necessary

• Ensure the development of team members managed

Improve operating model :

• Identify & prioritize improvement projects (organization of the team, training needs, …)

• You stay close to our customers, by having a customer portfolio of your own

• You stay in touch with our processes, our product & the best practice of implementation that you can then transmit to your team

• You have a first successful management or at least coaching experience and know to lead, coach and develop team members.

• You have several years’ experience in a customer-focused role, working with high-level contacts (senior executives, CFOs, etc.).

• Ideally either in a financial or strategy consulting role or in an ERP, TMS or SaaS implementation role

• Autonomy skills to take over a team quickly and efficiently

• French speaker (also fluency in English)