We are looking for a passionate and talented Technical Customer Support to join a multicultural team (including French, Russian and Romanian) and help us tackle ambitious technical challenges.

As a member of a young and ambitious technical team, you will have the following missions:

• Handling of support tickets at level 1 and 2 (by phone, ticketing tool)
• Analysis, classification and prioritization of tickets
• Direct resolution of classic cases (templated responses, redirection to FAQ)
• Pre-analysis of technical tickets through available logs, database, and diagnostic tools
• Escalation of qualified issues to level 3 when necessary
• Resolution follow-up with clients, in sync with the Product and Tech teams
• Maintenance of our knowledge base and documentation

You will show off the following skills:

• Great sense of service
• Curiosity and autonomy
• Excellent oral and written communication skills in French and in English

Big plus:

• Fluency in German, Spanish or Italian
• Deeper knowledge of web technologies (Browsers internals and development tools, JSON/Rest, HTML/Javascript, programming language)

Why join us:

• We offer a multicultural environment with teams in 5 countries across Europe (and expanding)
• We offer opportunities to learn and grow
• We are at a pivotal stage in our development with a significant acceleration of our growth
• We are located in the very center of Paris, 100m from the Opera

• Call with Jade, our Talent Acquisition Manager
• Technical exercice
• Visio with Marwa, our Head of Support
• On-site interview with David, our COO