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https://www.welcometothejungle.com/fr/companies/metroscope/jobs/industrial-solution-engineer_paris

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You will join the Operations department, whose mission is to deploy software to our customers, but also to maintain and continuously improve the diagnostic methodology.
The department is divided into 3 teams: Project Management, Process, and Customer Success.
As a member of the Customer Success department, your responsibilities will include:
Supporting subscribed customers as a solution expert (60% of the time)
Technical & Organizational Support: Assist users in achieving value through the software.
Reporting and Feedback Loop: Share insights from customer interactions.
Proactive Issue Resolution: Address technical, organizational, and occasional IT-related customer issues.
Customer Health Monitoring: Assess customer health to identify risks and opportunities.
Generate Business Opportunities: Identify upselling and cross-selling opportunities

Contributing to structuring the customer success team (20%)`
Monitoring Tools: Enhance tools to align with current challenges.
Update and Build New Processes: Develop or adapt processes for experience sharing

Providing transversal contributions (10%)
Pre-sales Engineer: Support the business team with your customer problem-solving experience.
Feature Development Support: Collaborate with product and marketing teams.
Support Ops Engineers: Share technical insights and develop collective knowledge.

Engaging in other company contributions (10%)
This position will require some business travel (5-10%) to visit customers.

Educational and professional background
You have a engineering degree
And over 3 years in project management or consulting (customer-facing experience highly appreciated)
Hard skills
Tech-savvyness, ability to master SaaS / digital tools
Comfortable with industrial assets (CCGTs, Nuclear, etc.).
Thermohydraulic background to understand performance issues.
Data analysis and programming skills (Python, SQL, etc.).

Soft skills
Empathy: Understand internal and external perspectives.
Pedagogical: Communicate clearly and simplify concepts.
Initiative: Proactively solve customer problems.
Curiosity: Continuously learn new things..

Bonus points if
You have hands-on, industrial onsite experience
You are familiar with machine learning / have already used a tool based on statistical pattern recognition
Last but not least, you have a high interest in the industry / energy sector and are willing to contribute to energy transition.

WORKPLACE
This position is based in our Paris office, boulevard Haussmann, 3 minutes from the Saint-Lazare train station.
‍ You will be able to telecommute up to 2 days per week (days determined at your convenience).