Centralizing actions to support the backbone of promotional and communication activities (written and event-based) with prospects and customers and reporting to Direction.

Daily tasks:

• Intercept, organize and record incoming requests from prospects and customers (customer/prospect classification, urgency of request, type of request, prospect qualification, etc.).

• In coordination with the financial Department, manage the customers invoicing and all the contractual side.

• Filter and distribute the contents of requests to the various departments (Technical Support, Finance, etc.) and centralize feedback to prepare responses.

• Manage and update a catalogue of answers to the most frequently asked questions, together with the management and updating of the marketing presentations that support these answers.

• In the case of invitations to tender, structure the timetable and the necessary response elements, working in “Project Manager” mode under the responsibility of the Head of Customer Care.

• Collect, centralize, classify, organize, and filter all customers and prospects contact and company data, and constantly update the resulting database (email sources, social networks, website, etc.).

• Perfect command of spoken and written English & French. Other languages are a plus.

• Excellent writing skills in marketing and sales.

• Actual technical mastery of the most used software for the targeted functions, such as Microsoft Office Suite (and VBA language), Photoshop, Illustrator…

• Strong organizational skills.

• Flexibility and adaptability in dealing with prospects and customers with different profiles, spread all over the world.