Equipment
We provide the Latest MacBook Pro to all of our employees
Gorgias
Benefits
Lunch
We provide a lunch stipend that refreshes every month for our employees to enjoy wherever they are
Wellness & Learning
We provide a $2,000 annual stipend for learning and wellness, with $500 for wellness, flexible to use as needed
Travel
Each year, we host a company-wide retreat, plus an additional team retreat, giving everyone the chance to bond both with the whole company and their individual teams
Remote flexibility
We offer full remote flexibility with just 2 days a week in the office and 6 weeks of full remote work per year
Work from home
For our fully remote and hybrid employees, we provide a $700 stipend to help set up their ideal workstation, covering everything they need to work comfortably from home
Career development
Gorgias is a company that aims to invest in people and is always looking for ways to better enable our teams. The best way for us to really unlock the potential of our teams and team members, is to provide opportunities and resources. We attempt to ask our employees where they wish to grow and how Gorgias can help them in their future plans. We iterate based on internal feedback and will also use data to drive our salaries to know that we are always fairly compensating everyone.
Testimonial from Amy Elenius - Manager of Customer Education
In August 2020, Amy started her job at Gorgias as a Customer Success Manager. Fast forward to today: Amy has held four positions in the company, pioneered two brand-new Gorgias programs, and holds a new position as the Manager of Customer Education.
See Below for Amy's Story on how she transitioned from a CSM to our Manager of Customer Education.
“At Gorgias, the idea is to hire the best of the best. The result is that everyone is hungry to become a better version of their professional selves, and Gorgias repays that hunger with great career progression, room (and budget) to learn new things, and a healthy collaborative atmosphere.”
Amy
Amy
" In this role, I managed merchant relationships using a one-to-many approach and maintained a local book of business. After a few months, I was promoted to senior CSM — a natural progression for anyone at Gorgias who performs well. While continuing the above duties, I took on additional education duties running webinars and creating educational content.
After realizing the value of education, I upskilled in eLearning, content creation, and instructional design. The culminating project was setting up the Gorgias Academy.
While I built the academy, I needed to prove its impact (one of Gorgias’ values is to maximize your impact, so everyone is accountable for delivering measurable results). I focused on before/after data comparisons to show the substantial impact the academy was having.
After proving the function was valuable, I moved into the Customer Education Specialist role as a one-woman show. "
Amy joined Gorgias just like any other role, but what keeps them here and what keeps them thriving is the environment that Gorgias has built for its employees.
Training
At Gorgias, we use feedback as our compass when developing training and growth programs. Our People Operations team collects insights from across the company to pinpoint the areas where we can improve. We gather ongoing feedback from peers, managers, and employees, and even get company-wide input on leadership. This helps us continuously refine our training initiatives and make sure we’re supporting the right areas for growth.
On top of that, we provide a learning stipend for all employees, giving them the freedom to pursue new skills or coaching in areas they’re passionate about. We believe there’s always room to grow, no matter where you are in your career.
Work life
With 7+ hubs around the world, we’ve built a culture that keeps us connected no matter where we are. By focusing on ownership, transparency, and clear expectations, we ensure our team stays productive and communicative, no matter the distance
Team rituals and events
Every year, Gorgias hosts two major retreats to bring our teams closer. The first is an intimate department retreat, where you’ll get the chance to connect with your team face-to-face. Since we’re spread out across the globe, it’s a chance to really get to know each other and strengthen those bonds.
Next, we gather for our company-wide retreat, which is all about relaxing, having fun, and connecting with colleagues across the business. It’s also an opportunity for leadership to share where the company is heading, giving everyone a clear view of our goals and exciting future plans.
And it doesn’t stop there—we’re also involved in outside events, like guest panels and collaborative discussions, including those hosted by DTCX, where our team gets to share their knowledge and insights with other
At Gorgias, we believe in breaking down silos and unlocking the full potential of our team. Whether it’s through cross-functional collaboration or supporting a lateral career shift, we’re committed to helping everyone grow and explore new opportunities.
