Gorgias

Gorgias empowers ecommerce brands to grow through AI-powered customer experience. We are the #1 CX platform in the industry, trusted by over 15,000 merchants worldwide – from small independent shops to some of the largest ecommerce brands in the world.

We offer the most integrations of any tool on Shopify (100+) and the ability to get setup fast, without the need for complex onboarding. Gorgias offers its users a unified platform to manage every aspect of their customer support on every channel.

We can automate 60% of a brand’s support so that agents can focus on high-value conversations and driving sales. Plus, we offer purpose-built marketing tools to help merchants convert more shoppers into customers, driving GMV.

Gorgias has 7 hubs around the world, with a team of 400+ employees. As a $69M ARR company, we’re focused on growth, innovation, and building a diverse, inclusive team. Currently, 39% of our employees are women, and 61% are men, and we’re actively working through our diversity program to balance this ratio.

Our team is spread across different locations, and we believe in the power of diverse perspectives to drive success. At Gorgias, we’re committed to fostering an environment where everyone can thrive and contribute to shaping the future of our company.

After more than 400 hires and countless interviews, we’ve honed in on what it takes to succeed at Gorgias. Here's what we’re looking for:

Analytical mindset

• Data-driven – You make decisions based on data and insights.

• Result-oriented – You focus on outcomes and continuously aim for improvement.

Strong cross-functional collaboration skills

• Good communicator – You express ideas clearly and listen well.

• Team player – You work effectively within a team, fostering collaboration.

• Respect for diversity – You thrive in a diverse, inclusive environment and embrace different perspectives.

Ability to collaborate in a highly scale-up environment

• Ship fast, maintain quality – You’re able to move quickly without compromising on quality.

• Adaptability – You manage time and stress well, adjusting to the fast pace and evolving needs of a growing company.

You want to grow

• Driven by growth – You’re always looking to learn, evolve, and develop professionally.

At Gorgias, we value these qualities because they align with our mission to build a high-performing, collaborative, and continuously improving team. If this sounds like you, we want to hear from you!

Our vision is that we believe in a world where commerce brings people together and fosters progress. We want to empower entrepreneurs to push commerce forward.

Why does this matter?

We believe that commerce is a force for good. Trading is part of human nature. Even when communities existed as tribes, commerce is what connected one tribe with another, and bring peace between them. As individuals exchange things, it fosters progress. Commerce allows everyone to specialize in what they do best, resulting in better living conditions for everyone.

Commerce is part of our life. We all buy the things we need, whether that’s clothing or backpacks. And by making commerce better, we make the day of the 300 million people who chat with merchants through our helpdesk slightly better. We also make commerce more human, by enabling conversations between merchants and customers.

By supporting commerce, we support the industry that employs the most people in the world, and supports millions of jobs.

Finally, commerce is leads to many entrepreneurial success stories, and we want to enable more of them. Around us, we all know people who started their own business. This is why Gorgias exists. To serve these entrepreneurs, to improve the experience of customers, to support all the jobs in the commerce industry, and to eventually contribute to better living conditions for everyone.