Gorgias

At Gorgias, staying connected is essential, especially since most of our teams are distributed across the globe. While the engineering team is not entirely global—90% of our 90 engineers are based in Europe—we still rely on regular rituals to stay aligned and maintain collaboration.

Here’s how we organize ourselves:

Every Day

• Daily Standup: Quick updates to keep everyone on the same page.

• Pair Programming & Squad Meetings: Scheduled as needed to address specific challenges or collaborate on tasks.

Every Week

• Company-Wide Update Meeting: A weekly overview of what’s happening across the company.

• 1:1 with Your Manager: Dedicated time to discuss progress, goals, and feedback.

• Team Hangout: Held every other week to foster connection and team bonding.

Every Month

• Monthly Retrospective: A time to reflect on achievements, challenges, and priorities for the coming month.

Every Quarter

• Quarterly Retrospective: A deeper review of the quarter, focusing on what was accomplished and what’s next.

Every 1.5 Years

• Company-Wide Retreat: Everyone comes together in person to connect, reflect, and plan for the future.

Every Year

• P&E Team Retreat: The Product & Engineering team gathers in person to align on goals and strengthen collaboration.

Gorgias Automate: Resolves 60% of support inquiries and increases team efficiency.

• Instant responses across chat, email, and contact form.

• Pre-built actions connected to top ecommerce tools.

• Replicates the brand voice and processes

• Reviews, coaches and offers QA with the power of AI.

Gorgias Helpdesk: Support management, customer information, channel integrations, workflows and variables, live chat and help center, all in the same place.

Gorgias Convert increases website conversion rate by 6% with onsite campaigns.

• Screening Call (30 minutes): A conversation with an experienced tech recruiter to discuss your background and align on expectations to ensure a mutual fit.

• Hiring Manager Interview (45 minutes): A discussion with an engineering manager to dive into your background and the specific requirements of the role.

• Technical Interviews (up to 2): Practical exercises with team engineers, tailored to the position (front-end, back-end, or architecture design).

• Leadership Interview: Depending on the seniority of the position, you will have the chance to meet the team members of P&E leadership team.

• Reference Checks: Before making an offer, we conduct reference checks gather additional insights.

• Offer: If everything aligns, we proceed with the offer. ⭐️