The primary goal of this position is to act as a Customer Champion and Advocate, help customers maximize the value of their investment, and collaborate on customer retention efforts:

• Serve as day-to-day contact for assigned advertiser accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting both.

• Ensure continuous improvement of processes, using the latest technology and in particular AI.

• Review the customer journey, determine how it’s supported, and use a consultative approach to help clients overcome issues and achieve their goals.

• Facilitate interaction and workflow among project team members, including third-party service providers, to ensure timely deliverables.

• Collaborate, problem-solve, and/or strategize with team members to help us build our tools and industrialize most processes.

Salary package?

The amount will be based on the candidate’s profile

Benefits?

• Swile meal vouchers (9.87€ per day worked), with employer coverage of 60%

• Alan Blue Health Insurance, with employer coverage of 100%

• Possibility of partial remote work

• Office located in Central Paris

• 50% coverage of your transport tickets

• Mac Laptop

Skill Set

Must have →

• Fluent in both French and English

• Strong skills in verbal and written communications, strategic planning, and project management

• Analytical and process-oriented mindset

• Ability to work effectively across multiple departments in a deadline-driven environment

• Active team player, self-starter, and multitasker who can quickly adjust priorities

Nice to have →

• Proficiency in using Intercom or similar tools

Experience

• Proven experience in a SaaS B2B tools is highly desirable.

It would be nice if you have the following experience →

• Three to five years of experience in customer success, marketing, account management.

• Experience with the App Industry

It would be even better if you have the following experience →

• Work experience in the growth/user acquisition department

• Prior experience in the influence/social advertising arena

Education

• Master’s degree from an engineering/business school.

Please send an email to hello@ramd.am with the subject line “Customer Success Manager”.

Please briefly state in your email why you believe you are the ideal candidate for the position, attach a resume, and share any accomplishments you are proud of.