Since the creation of Mercateam, our commercial growth has been exponential: every month, tens of top manufacturing sites start using Mercateam to help their employees being much more efficient.

As a Solutions Engineer, you will be responsible for ensuring successful deployment of our product, making sure Mercateam remains sticky by making sure it fully integrates with our customer applications (HRIS / ERP / Time tracking solutions…). This is a key part of the deployment process as it ensures they avoid double entry and they save time. You will be in charge of all phases of interfacing deployment, from pre-sales identification, through initial technical configuration in tandem with the technical team, right up to production start-up with our end-users.

You will be part of the deployment team, responsible for implementing Mercateam’s solution once a partnership has been signed by the Sales team, and work closely with tech & product teams, teams that think and develop the tool and interfaces.

Your responsibilities are structured around 2 main areas:

Client facing and project management

• In pre-sales, reassure prospects of our ability to meet their interfacing needs and provide them with support

• After signature, gather and analyze the operational needs of clients in terms of data interfacing and provide recommendations, understand client’s technical capabilities and limits

• Work collaboratively with the deployment consultant, who will oversee the overall product setup and project management to ensure timelines and milestones are met. You will be the main point of contact for our customer’s technical team

• Manage the timelines, milestones, and deliverables for integration and SSO projects

• Document configurations and established connections clearly and comprehensively for the client project team.

IT Engineering & Integration

• Set up interfaces to ensure seamless integration with third-party systems (HRIS, ERP, LMS…) in collaboration with tech team

• Oversee data synchronization using no-code solutions or APIs to guarantee smooth interoperability

• Work with tech team to optimize and simplify interfacing to make the product more accessible and quicker to implement.

• Experience: First experience in a similar environment & position

• Interpersonal Skills:

  • Excellent communication skills and ability to simplify technical concepts

  • Ability to work in a team and manage client relationships

  • Organizational skills and attention to detailS

  • Industry knowledge is a plus

• Technical Skills:

  • Javascript understanding

  • SQL

  • No-code integration/automation tools (Make,…)

  • Knowledge in API / SFTP / datalake integration

• Languages: Proficiency in French and English, both written and spoken (other languages will be a plus)

• 1st call with Fabien, Lead project manager - 15 minutes

• A video interview with Léa, Head of implementation - 45 min

• A video interview with Kévin & Nayir, CPO/Co-founder & CTO - 1h

• Case study in our offices with Léa, Damien (ops), Kevin or Nayir - 1h