🔎Context of the role:

Within the Customer Experience team, you will participate in the realization of our various applications marketed in SaaS. You will have the opportunity to embrace the great challenge of making aviation more fuel efficient and greener.

By joining us, you will directly help airlines to reduce their CO2 emissions.

As a Software Implementation Specialist, you will be in charge of managing software implementation for customer airlines.

🏋️‍♂️Activities & Responsibilities:

The Software Implementation Specialist is in charge of managing software implementation for customer airlines. This role combines 3 aspects :

Project Management:

• Act as the focal point during the software implementation of new customer airlines (approximately 6 months).

• Coordinate with customers and internal team members and manage daily tasks, weekly calls, and project planning.

• Ensure clear communication to keep internal and external parties informed at the relevant level of detail.

Customer Relationship:

• Adapt to diverse airline needs and cultures, leveraging existing internal tools and processes.

• Take ownership of customer relationships after the sale process is completed until the end of the implementation.

• Perform custom analysis of data to address specific needs expressed by customers.

Data :

• Manage the data integration between airlines and OpenAirlines leveraging knowledge of aeronautical data (flight plan, flight data).

• Coordinate with developers to integrate flight data from diverse airlines and validate data quality.

• Drive continuous technical improvement of tools and methods with a focus on innovation. Experience of working with Git and Pull Request, writing Unit Tests.

We’re looking for talented, enthusiastic, open-minded, innovative, committed people who enjoy a challenge and want to contribute to the development of solutions that revolutionise the aviation sector thanks to advanced technologies and a rigorous approach.🌍

• Holder of an Engineering, Scientific or project management Master degree and you have at least two years related experience.

• Demonstrate proven project coordination skills, including flexibility with changes, effective task prioritization, and timely delivery.

• Professional proficiency in English is essential as it’s our day to day language, conversational French is expected, and knowledge of other languages is a plus.

• Strong analytical skills and problem-solving abilities.

• Interest in aeronautics is necessary and Airlines operations background is a plus.

• You have experience using Git for version control. You also have database experience with a good understanding of SQL queries.

• Skillfully balance autonomy with collaboration while maintaining a customer-focused approach.

• Previous experience in object-oriented programming and skills in coding experience (Python and Java) is a plus.

🌟 Salary & Conditions:

💶 Salary: included a fixed part + bonus

You will be travelling abroad to visit customers at least twice per implementation project.

By joining OpenAirlines you will:

🌱 Play a part in creating a more sustainable aviation industry.
🏢Work in the city center of Toulouse and abroad.
🌴Change your work environment 3 weeks per year with our “work from everywhere” policy.
🧠Grow your potential by participating in conferences, events (DevFest, French Tech…), online courses (Coursera & Udemy), FedEx Day: 24 hours of team innovation, or internal promotion.
🚵‍♀️Receive a sustainable mobility package and a culture pass every year.

🚋Get public transport participation: we cover 50% of the “Tisséo” transport subscription fare.
🤟Enjoy unique team building activities.
🍾Celebrate achievements with amazing parties and after-work gatherings at the local bar at the slightest opportunity!
🦸‍♀️ Be welcomed by a buddy to ensure a smooth transition into our working environment.
🐻‍❄️ Have a mascot: Viktor, a 2m tall polar bear who watches over us.

Join us at OpenAirlines and be part of the future of aviation!

Our hiring process:

1. Introduction call: Our HR, Marion, will tell you more about OpenAirlines, and get to know you better, your background, and your interests

2. Technical Interview with with a member of the team. : During this stage we want to get deeper into your technical knowledge.

3. Final interview withThomas, the CXO and the HR. It’s a cultural & collaborative interview: we will discuss together about our culture and check what can be your contribution to OpenAirlines.

At OpenAirlines, inclusivity and diversity are our priorities. We hire talents with their own differences and personality.