Become the Heart of Our Customer Support Team!

Over the past year, Zenchef has merged with Formitable and acquired Resengo and Tablebooker. Our immediate goal is to successfully migrate all customers to the Zenchef platform in the coming months. During this transition, we are committed to delivering an exceptional experience for our clients—and that’s where you come in.As a Customer Care Manager, you’ll be the essential piece that completes our recipe for success. Your unique contributions will elevate our global team, ensuring our customers feel supported and valued at every step of their journey. This is an individual contributor role.

About the Team

Our Customer Care team is at the forefront of customer satisfaction, ensuring that when our clients need assistance, we’re there to help. We also serve as the essential bridge between customers and our product team, helping shape the future of Zenchef based on real user feedback. We are looking for 4 new colleagues to join us, each of them would be dedicated to either Formitable, Zenchef or Resengo platforms. 

Your Role

As a Customer Care Manager, you will be the face of Formitable/Zenchef or Resengo platform, delivering exceptional customer experiences through both real-time and asynchronous communication. Your goal? To drive customer satisfaction to new heights.

Key Responsibilities

• Be the Zenchef Expert: Represent our brand with warmth and expertise, ensuring every customer interaction reflects our values.
• Master Our Product: Develop an in-depth knowledge of Formitable/ Zenchef or Resengo features to provide accurate and timely support.
• Tackle Issues Efficiently: Handle customer inquiries via tickets, calls (inbound & outbound), and messaging systems, aiming for quick, effective resolutions.
• Enrich Our Knowledge Base: Share your insights by updating our internal knowledge base with useful tips and customer feedback.
• Voice of the Customer: Collect and communicate customer feedback to influence our product roadmap, ensuring their needs shape our future development.

Requirements:

• Customer Relations Pro: You bring previous experience in customer support or you come from the hospitality industry.
• Efficient Problem-Solver: You have a knack for synthesizing information and handling high volumes of requests with speed and precision.
• Solution-Oriented: You love finding new ways to improve the customer support experience and aren't afraid to take initiative.
• Clear Communicator: You can guide customers patiently and clearly through any issue.
• Language Skills: Fluent in English and Dutch (spoken and written).

Bonus Points If:

• You also speak German
• You’ve worked in hospitality or Foodtech
• You speak a fourth language, like French, German, Italian, Portuguese, or Spanish

What we offer

• A bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurant
• Daily restaurant-worthy lunches from our in house chef Roel Paping
• 30 vacation days and 4 months working abroad
• Pension Plan
• A hybrid work environment
• All the tools you need to be a high performer
• Monthly well-being budget
• A Swapfiets to bike around Amsterdam or commuting allowance

About Zenchef

At Zenchef, we empower over 19,000 European restaurants. Our platform streamlines reservations, optimizes tables, and fosters lasting connections. With a suite of features that enhance the entire dining journey, we redefine experiences, turning first-time diners into loyal regulars. Our mission is to create memorable dining moments, and our vision is a restaurant industry where technology brings people to the table.

Our Values

At Zenchef, our core values—Craft, Thrive, and Heart—shape our journey. We are dedicated craftspeople, seamlessly blending ownership and hospitality, prioritizing quality, and continually evolving. Leadership, growth, and a long-term vision collectively steer our decisions, fostering an environment where everyone can flourish. Rooted in trust and compassion, we not only celebrate unity but also cherish the moments we share together.

We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any way you represent yourself. We strongly believe diversity makes for a more successful company.