Join our Happiness dream team as a Customer Care Officer Italy 🇮🇹 to achieve a key mission in our ambition to provide the best user experience to our italian customers.

What are we offering?

• Take part in the launch of one of the future leaders of Fintech in Europe

• Join a highly positive and motivated team

• The opportunity to bring happiness to our customers (incl. teenagers - ambitious aren’t we?)

What is your key role?

• Interact on a daily basis with our customers (parents and teens) in a sharp and professional way (emails, social media, phone):

  • Support them in their onboarding, answer their questions

  • Find solutions to their issue(s), manage their possible complaints

  • Handle alerts (security, fraud, …) on their account

• Identify, analyse and consolidate customer feedback to share with the other internal teams (Marketing, Tech, Product in particular)

• Take on responsibility for our italian FAQ & specific local processes

• Language: you are italian-native (you lived for years in Italy and you know the codes of the country) and speak fluently french or english ;

• Experience: you are looking for your first job or you have 1 year experience in customer support/success ;

• Communication skills: spelling is a religion for you and you have excellent written skills ;

• Organizational skills: you are rigorous, multitasking and able to keep up with changing priorities under tight deadlines ;

• Positive: you never give up, you remain caring and empathetic in all situations ;

• Curious: you enjoy learning about new topics, even complex ones, and being able to explain them simply ;

• Tech lover: your smartphone is an extension of yourself, you love new tech.

• Ice breaking call with our HR Manager, Marion (30min)

• 1 interview with our Head of Customer Happiness, Maxime (incl. customer case) (1h)

• Jump in !! 🎉