Aeven’s Automation, AI & Tools division is at the forefront of delivering a comprehensive suite of integrated technologies encompassing Infrastructure Automation, RPA, Application Lifecycle Management (ALM), Monitoring, ITSM, and CMDB. With an extensive portfolio that combines enterprise-grade solutions and in-house innovations, we facilitate Aeven’s growth journey, offering both traditional on-prem infrastructure and application outsourcing as well as hybrid cloud services. 

Responsibilities:

• Develop the ITSM team 

• Participate in the technical verification of the current customers ITSM ServiceNow 

• Verify the current documentation and if needed update/create the documentation 

• Efficiently handle defects, ensuring timely resolution and minimal disruption to service delivery. 

• Start the Handover to Operations (HOTO) from customer 

• Ensure the hiring of employees for the ITSM team 

• Becoming the Becoming the technical lead of new team in Aeven on ServiceNow 

• Being part of the transition project 

• Central role in future customer dialogue 

Employee benefits

• 6 weeks of paid time off per year

• 5 sick days per year

• Flexible working hours

• Possibility to work from home

• Flexible cafeteria account for leisure (18,000 CZK per year) allowing you to use points for MultiSport, public transport tickets, or contribute to your pension savings

• Meal vouchers in the amount of 200 CZK per workday (Aeven covers 55%)

• Referral bonus (20,000 – 60,000 CZK)

• Free snacks on Mondays and monthly get-togethers

• Free fruits and vegetables every day

• Height-adjustable tables

• Co-working offices in Ostrava and Brno

• Czech language lessons

• Annual flu vaccination for free

• The ideal candidate possesses the following qualifications and experience: 

• Master’s degree or equivalent in a related field. 

• 5+ years of experience in ServiceNow development and architecture 

• Proven expertise in designing and implementation complex Service Now solutions, including custom applications and integrations to third party vendor tools. 

• Strong understanding of JavaScript, HTML, CSS, and ServiceNow scripting languages. 

• Problem-solving and communication skills. 

• Demonstrated leadership abilities, with the capacity to inspire and guide teams. 

• Excellent written and oral communication skills in English, with the ability to effectively communicate with customers and internal teams. 

• Detail-oriented with a commitment to maintaining high standards of documentation practice.

At Aeven, we value every job applicant and prioritize your candidate experience. Here is an overview of our standard recruitment process: After application, please expect feedback within 5 working days.

Two interview rounds:

• First round: Interview with hiring manager and potentially a colleague. Feedback within 2 weeks.

• Potential second round: Interview with hiring manager, global lead (optional), and local HR. Feedback within 5 working days.

Successful candidates will receive feedback and job offer directly from the hiring manager.