Pricemoov is a global provider of next-generation price management and optimization solutions that help companies power digital commerce, adapt to market dynamics, and empower sales teams. Featuring powerful data science, end-to-end automation, and an intuitive user experience, the cloud-native Pricemoov platform enables B2B and B2C businesses to unlock their revenue potential with intelligent pricing.

Pricemoov is leading the pricing revolution and needs passionate people to join the movement. Pricemoovers are all different, with diverse backgrounds and expertise. What they have in common is shared values, which bring everyone together to achieve Pricemoov’s vision. Pricemoovers are ambitious, adventurous, benevolent, curious, and have a great team spirit. Are you ready to make a moov? Come work with us!

As a CSM, you will focus on these topics :

People: build and nurture active trusted advisor relationships with customers from the champion to the economic buyer and other senior executives, and set expectations our company can systematically deliver towards.

Adoption: provide a smooth fast-tracked customer onboarding. Enable identification of barriers to successful adoption. Design success plans agreed upon with customers’ senior executives.

Care: lead the team to be a proactive, agile, and responsive escalation point for project and customer issues. Work effectively with internal teams to drive rapid resolution.

Value: ensure delivery of periodic Strategic Business Reviews providing an accurate snapshot of the current engagement status and health including performance measurement based on the customer’s goals and objectives.

Reporting: Report to the executive team with regular assessments of the health of the customer portfolio. Assess renewal risks for subscription contracts and facilitate internal communication and collaboration on action plans to minimize churn.

Inspiration: inspire our customers by providing them access to Pricemoov thought leadership, users’ conferences, webinars, and other skillset development opportunities. Identify customer reference candidates for sales and marketing efforts and serve as the voice of the customer to inform our product and customer-facing business processes.

Growth: collaborate with the Sales and Professional Services groups to identify and qualify opportunities for footprint growth within the current customer base and coordinate appropriate resources to engage in the upselling or cross-selling processes.

What you will bring to our team ?

Judgment, Energy and humility.

A first significant experience as a CSM or Account Manager, eventually in a technology consulting company. Experience in pricing is a plus.

Ability to lead by influence internally and externally.

Excellent communication skills (written and verbally) both in French and English

Recruitment Process:

HR interview (1h00)

Hiring Manager interview (1h00)

Use Case interview