In ThreatMark, we bring trust and safety in the digital world through state-of-the-art behavioral profiling solutions supported by an AI-based security platform. Our products deliver complete fraud prevention through payments risk analysis, validation of user identity, and detection of cyber threats for businesses worldwide. We’re detecting when the banking customer’s behavior seems out of character, blocking fraud in real-time – thus helping banks to outsmart criminals. We’ve had consecutive years of outstanding growth and commercial success throughout the world. Our team is enthusiastic, dynamic, and ambitious. We’re on a mission to make ThreatMark’s technology the No.1 fraud prevention system globally.

ThreatMark is frequently onboarding new customers and partners, which is why we’re looking for a Fraud Analyst to expand our Cyber Fraud Fusion Center.

What will your work look like?
You will be part of the team that hunts down cybercriminals and prevents them from stealing our clients’ money! Your main responsibility would be to communicate with our customers and partners around the globe. You will be processing incidents or requests in our ServiceDesk application. Other tasks would include creating reports for our clients and cooperating with other supporting teams like Sales, Application Support, and Delivery. Also, over the years, we have built up an arsenal of tools that help us detect and takedown various kinds of threats. You would be the key user of these tools. However, you would also help us look for improvements to current tools or even new ones to expand our detection capabilities. Our CFFC team is looking for new colleagues who will participate in online fraud detection, primarily social engineering attacks and related conducted techniques while protecting end-users, their accounts, and finances. If you are interested in the security field and would like to improve your skills, don’t hesitate to contact us! You could learn new things about internet security and participate in process and tools development. It would be great if you have some previous experience with customer support in the IT field, using some ticketing system, or have a basic IT or IT security background. If you have experience with web applications, with the creation or support of websites, if you know what a domain, hosting, IP address, or DNS is… it is a big advantage. For sure, we are looking for a proactive person who’s willing to learn new things, always eager to look for new ways to do things, and help us grow and be successful!

What does the Fraud Analyst do?

• Handling customers’ requests in a ServiceDesk application

• Communication with our customers and service providers

• Proactive threat detection

• Investigation of detected threats

• Supervision over our monitoring tools

• Creation of threat reports for our customers

• Participation in on-call duties

What should you have?

• Fluent English (spoken and written), Czech/Slovak is welcome

• Very good communication skills

• Customer support experience welcome

• Experience with a ServiceDesk application is a plus

• General IT security or websites knowledge is a big plus