Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15,000 ecommerce brands, Gorgias supports growing independent shops to globally recognizable brands.

Built for Shopify and powered by advanced ecommerce integrations, Gorgias's conversational AI understands your brand, tools, policies, and customers to drive personalized, 1-to-1 conversations — from editing orders and initiating returns to making product recommendations. Gorgias, where every customer interaction feels personal, support becomes sales, and conversations shape success.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

Engineering Team Culture

Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

You should join us if you want to ship stuff fast without sacrificing quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

About the Team

The Marketing Suite tribe is on a mission to redefine how merchants engage with their customers. We’re building a next-generation suite of AI-driven tools to create personalized, scalable, and efficient marketing experiences. Our platform disrupts traditional systems with low-touch, high-impact solutions, solving real merchant pain points and integrating seamlessly into a unified system. We empower merchants with AI-powered agents, real-time triggers, predictive engagement tools, and multi-channel automation to create seamless, impactful customer journeys.

What You'll Do

• Team up with Product and Design to build clean, responsive, and super-fast features that solve real customer problems.

• Optimize our apps for speed and scalability, ensuring they work smoothly on any device or browser.

• Write clear, maintainable code, and follow best practices—while keeping things flexible and pragmatic.

• Work in an agile environment, collaborate on code reviews, and help us ship top-notch features quickly.

Who You Are

• You’ve got 5+ years of experience with JavaScript and/or TypeScript.

• You know the ins and outs of the frontend stack—CDN, Cache, Webpack, CI/CD.

• You’ve worked in high-traffic environments — where scalability and performance are crucial.

• You’re comfortable balancing frontend and backend needs and can give thoughtful input on API design.

• You follow best practices (SOLID, React/Redux), but you're not afraid to make smart trade-offs when necessary.

• You know how to build great UIs that look good and feel even better, using modern CSS and UX principles.

Nice to have: You’re familiar with react-query, async state management libraries, SWR, and WebSockets.

Perks & Benefits

• 💰Competitive salary & equity (90th percentile of the market worldwide)

• 🏖️ 5-week vacation (We follow each country's appropriate PTO Laws)

• 🤕 Paid sick leave

• 🧸 Paid parental leave (16 Weeks)

• 💻 MacBook Pro

• 🍽️ Personal credit card to buy lunches (you’ll have your own Gorgias credit card)

• 💆🏻‍♀️ Get €700 to set up your workstation at home (working from home should feel breezy)

• 📚 Get up to €2000 of learning material and wellness support per year! This includes €1500 for learning material (such as books, courses, and individual coaching sessions) directly linked to your job scope, as well as a €500 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.

• 🥰 Every quarter, we organize an online company-wide summit to discuss where we’re going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!

More cool things to know about Gorgias... 😁

• Raised our Series C-2 for $29M in May 2024

• We have a 4.3 rating on Glassdoor & 4.7 Comparably culture score

• Hear directly from customers why they love Gorgias  

• Meet the team and explore other jobs!

• Discover the Gorgias Platform

• Learn about our Compensation Policy

Diversity, Equity, and Inclusion at Gorgias

At Gorgias, we’re dedicated to creating a diverse, inclusive, and equitable workplace where everyone is valued. We provide equal opportunities without discrimination based on race, gender, age, disability, or any characteristic protected by law.

We also recognize that individuals from diverse backgrounds—especially women and underrepresented groups—may hesitate to apply if they don’t meet every requirement. If this role excites you and you’re eager to grow, we strongly encourage you to apply, even if you don’t check every box. You might bring something unique and valuable that we didn’t even know we needed.

If you need accommodations to participate in the application or interview process, perform essential job functions, or access other employment benefits, please contact us at accommodation@gorgias.com. Let’s grow together!