As a Membership Support Intern of HomeExchange Collection, you will provide top-tier service to HomeExchange Collection members.
You will be acting as the point of reference for members who need assistance or information.
You will need to anticipate and understand member needs in order to provide them with personalized solutions.

Start Date : october 2024

Responsibilities:

• Answer all incoming calls/tickets/emails of HomeExchange Collection Members

• Contact members by phone to address any questions or concerns (Assist in member renewal actions, introduction to the platform, etc…)

• Manage cancellations and complaints

• Ensure a fluid SOS process (replacement exchange when the host cancels) between the HomeExchange and HomeExchange Collection support teams.

• Manage all requests linked to post-sales services (Exchange Expert Assistance, Welcome tour, etc…)

• Assist the team to develop and work on new member support services

• Track and report to the Collection team on member sentiment and ticket type information (Product, Support, Damage, etc…)

• Exposure to the fields of leisure, travel, hospitality, or luxury would be appreciated

• Excellent written and verbal communication skills

• Ability to prioritize and multitask

• Autonomous in a fast-paced startup environment

• Fluency in English & French: comfortable enough to discuss with members about sensitive topics over the phone.

• Fluency in any other language is highly valued

BENEFITS

• 6-month contract

• Restaurant Vouchers

• 50% Reimbursement Navigo pass

• 1000€ gross pay/month

• 5 days off (based on 6-months internship duration)

• Casual dress and atmosphere

• Company social events: Afterworks, Breakfasts, Team Lunches

• Pleasent office and work environment in Paris

• Free Membership to our travel network

Please send us:

• CV

• Cover letter