Within the Customer Success team, the mission of the Account Manager is to ensure that Agicap delivers the expected added value to our clients when they subscribe to the tool.

The Account Manager engages with clients right after their training to guarantee them the best experience throughout their customer journey.

The AM team is divided into three specializations:

- Activation (To deliver the expected return on investment, ensuring the proper use of the tool by our clients)

- Expansion (Growing our clients by addressing new needs and thus generating upsell)

- Managing friction / cancellation (To handle complex situations and ensure that our clients do not leave us for the wrong reasons)

⭐ Your mission as an AM Activation:

You are responsible for:

∙ Defining and implementing a tailored activation strategy for each client (resolving complex issues, setting up configurations to meet new needs, etc.).

∙ Ensuring that Agicap creates maximum value for them and realizes their return on investment (ROI).

∙ Maintaining and developing the use of the solution and new features among our clients.

∙ Actively participating in the identification and qualification of upsell opportunities and recommendations.

∙ Helping business leaders manage their companies.

∙ Contributing directly to the development of our product by conveying client feedback to the technical and product teams: you are the voice of the client.

∙ Sharing your expertise and ideas to improve team performance.

👪 What are we looking for :

• You have a degree from a top business school (Master’s level, Bac+5).

• You have strong customer relationship skills: you have 2-3 years of experience in customer relations (ideally as a Customer Success Manager in SaaS, with experience in FinTech being a bonus).

• Or you have strong financial skills: you have 1-3 years of experience in financial audit, management control, or in implementing financial tools (such as ERP accounting, management, or treasury systems).

• You are capable of multitasking and managing changing priorities within tight deadlines.

• You enjoy challenges and strive to exceed your goals.

• You are eager to move quickly, to meet with our users frequently, and to pick up the phone to help them.

• You love advising, arguing, and convincing.

• You have an excellent level of French and are able to lead full business conversations