The Customer Success team is at the heart of Aletiq’s mission, driving our customers’ success through seamless implementation, rapid adoption, and long-term satisfaction. At Aletiq, we pride ourselves on delivering fast, impactful solutions that empower over 60% of our customers’ employees to use our platform daily. This focus on agility and broad adoption highlights our unique ability to transform industrial operations. In this role, you’ll directly influence our clients’ success and play a pivotal role in fueling Aletiq’s growth and impact.

What you’ll do?

• Tailored Implementation: Collaborate with clients to design new workflows, manage technical rollouts, and drive adoption through training and change management.

• Customer Engagement: Build trusted relationships, address inquiries, and provide support when needed to ensure customer success.

• Knowledge Enablement: Empower users with training, videos, and articles while maximizing their understanding of Aletiq’s features and benefits.

• Feedback and Product Development: Serve as the customer’s voice, sharing insights with the Product team and resolving technical challenges effectively.

• Use Case Expansion: Identify and promote new opportunities that align with client goals and drive further adoption of Aletiq’s solutions.

• Support Business Growth: Collaborate with Sales to identify upsell opportunities and demonstrate Aletiq’s impact through measurable ROI assessments.

• A first experience in consulting, project management, or a similar customer-facing role.

• Exceptional interpersonal skills with the ability to build trusting relationships quickly.

• Enthusiastic and energetic, with a proven ability to inspire and drive change in client teams.

• Self-starter with strong organizational skills and the ability to manage multiple priorities.

• Tech savvy, with curiosity to understand technical challenges.

• Fluency in both French and English is required.

• Willingness to travel (~6 days per month to locations such as France, USA, Canada, Turkey) and a valid driver’s license.

Why we value this role?

The Customer Success team plays a crucial role in driving customer success. By ensuring seamless implementation, adoption, and long-term satisfaction, this role directly influences our clients’ achievements and Aletiq’s growth.

Hiring Process

We aim to provide a clear, efficient, and transparent hiring experience:

1. Discovery Call – Get to know each other better (~30m).

2. On-Site Technical Interviews – Dive into the details of the role (~1h30).

3. Company Fit Interview – Meet one of our founders (~1h).

4. Offer Stage

A lot of our interviews are enabled through self-scheduling but we are always on hand to speak to you or answer questions throughout the process.

Hiring Mindset

Our platform has already seen very strong traction and we are only just getting started. What we are building is truly special and is quickly becoming the essential SaaS tool driving industrial transformation.

We value intellectual curiosity, a strong work ethic, and the ability to get things done. We are committed to building teams with a high talent density and providing an environment where you can do the best work of your career.

As an early-stage startup, we value collaboration and autonomy, we operate on a hybrid model (2 days in office/3 days remote).

Aletiq ensures equal opportunities for all candidates. Each application received is considered regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or disability.

We are dedicated to building an equitable, inclusive, and authentic workspace. Unique and diverse perspectives are welcomed, and continuous growth is encouraged. We believe that people are more than their resumes, so if your past experience looks different than the criteria listed, we’d still love to hear from you. We appreciate and celebrate non-traditional life routes and encourage you to apply should you connect with a job description or our values.