Customer Success Manager
- Full-Time
- Paris
IT / Digital, SaaS / Cloud Services, Software
San Francisco, Atlanta, Bucharest, Dublin, Londres, New-York, Paris, Tokyo
Algolia prides itself on being a pioneer and market leader offering an AI-powered, API-First Search & Discovery platform that empowers 17,000+ businesses to compose customer experiences at internet scale that predict what their users want with blazing fast search and web browse experience. Algolia powers more than 30 billion search requests a week – four times more than Microsoft Bing, Yahoo, Baidu, Yandex and DuckDuckGo combined.
Their mission is to provide their customers with a combination of market-leading keyword and natural language processing via vector search – all uniquely packaged on a single API product and supported by hyper-scale indexing and blazing fast speed. They are used by one in six online users and more than 5 million developers a month.
In 2021, the company closed $150 million in series D funding and quadrupled its post-money valuation of $2.25 billion. Being well capitalised enables Algolia to continue to invest in its market leading platform, to better serve its thousands of customers–including Under Armor, Petsmart, Stripe, Gymshark, and Walgreens, to name just a few.
At Algolia, milliseconds matter !
Being a company that prides itself on having over 28 different nationalities represented in it’s offices, Algolia is looking for people who thrive in international contexts, collaborating with not only different teams but people coming from all over the world! With that in mind, they want people who can live their core values (Candor, Grit, Care, Humility and Trust), whether that be through getting out of their comfort zone while working on a project or showing care by empowering a fellow colleague to do the same.
They want Algolians to feel that they can take ownership in their work while not being afraid to ask for and receive feedback when needed.
Being a values first company means they want Algolians to have the support and tools they need to create the best search possible for their customers.
Algolia understands that to keep employees happy, the work environment is extremely important. In order to create a happy environment, they offer a number of things such as:
Teams are distributed across six offices in locations such as Paris, San Francisco, New York City, Sydney, London and Bucharest. In addition to this, Algolia has a flexible workplace policy which allows its employees to chose if they want to be in office full time, or be 100% remote or chose a hybrid model.
Workshops and classes are offered in order to foster both the personal and professional growth of their employees. One can take classes to improve their language abilities in French, English, or German, though English is the official working language at the office. One also has the chance to attend workshops in public speaking to help them shine at the next Show & Tell!
A few actions which embody their values: if you donate to a charity, Algolia will match it; they are planting trees to balance their carbon print impact and during events, they give money according to the number of the people who are registered to their stand when participating to an event.