At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers!
That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.
Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.
For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers' loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.
For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.
We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 16,000 active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 5 million consumers.
The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that's only the beginning.
Collective intelligence is the driving force behind Alma: we are looking for open-minded, curious, and ambitious people who want to actively participate in this exponential growth.
To keep delivering an optimal purchasing experience and absolute ease of use, all teams at Alma (Tech, Product, Sales, Operations, Data, Risk, Finance, Compliance, Legal, Marketing, and People) will strengthen their staff to maintain the highest standards of quality and trust while pushing these innovations at Alma’s pace.
In addition to Alma’s values (see “Our values” tab), resulting from a collective exercise of introspection, there are other great reasons to join them:
We offer un fixed-term contract, ending mid-June.
The position is based in Lille. Our working policy allow 2 days in remote work by week. You might be required to work on Sunday if needed (at least twice a quarter).
The Operations team is responsible for setting up and managing the processes to provide merchants and customers with the best payment experience in several installments and to handle the risk and fraud operations.
Practically, this means:
We offer a position in the heart of Alma's operational reactor. You will have the following responsibilities:
As a Customer Care Officer, your impact on the business will be immediate and tangible : your actions will make our customers and merchants happy on a daily basis.
Alma is the right fit for you if you are:
If you wish to join a company and have a very strong impact, then Alma is the right place for you !
Raise your confidence about the interview :
The process :