About the job

Alma shapes the fintech landscape. We strive to serve and empower consumers and merchants by developing innovative solutions that redefine their purchase experience.

As the Head of Solution Engineering, you will lead a team of 3 experts, crafting technical and product solutions that align with merchant needs. Acting as a bridge between our revenue, product, and engineering teams, you’ll ensure our merchants experience a seamless journey from onboarding to full-scale deployment. This role combines strategic leadership, technical expertise, product knowledge, sense of business and a commitment to merchant success.

You’ll be attached to the Product and Engineering department, and report directly to the CTO. Your day-to-day collaboration will include partnering with Revenue stakeholders, Product Managers, and finally Engineering Managers.

A few challenges you’ll have to address :

• Build scalable internal and external processes to support the growing base of merchant customers.
• Shape the Solution Engineer role at Alma, ensuring it empowers internal teams as a facilitator, and demonstrate a strong business vision and deep understanding of merchant concerns.
• Find the optimal ways to gather high-quality business insights, using them to influence the product strategy.
• Transition the team to a more data-driven approach, to better allocate the team members effort.

About the mission

• Lead, mentor, and grow the Solution Engineering team, fostering a high-performance culture.
• Structure the ways of working with the stakeholders, establishing processes in line with clear responsibilities and efficiency.
• Engage in high-level technical discussions with partners, translating them into actionable inputs for product teams.
• Influence priorities to keep Sales, Partnership, Product, Engineering and the company’s strategy aligned.
• Maintain positive relationships by addressing stakeholder concerns while standing firm on key decisions.
• Enable the revenue teams with the technical or product knowledge and tools to effectively present Alma’s solutions.
• Translate merchant and partner feedback into insights to drive product improvement.
• Provide occasional hands-on assistance outside of pre-sales, for example during the initial rollout of Alma's solutions.
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About you

You will be the ideal candidate if you have:

• 10+ years of relevant work experience in a Solution Engineering role, pre-sales, or technical consulting, including 5 years experience with managing or mentoring Solution Engineers.
• Strong technical background with a solid understanding of APIs and SaaS products.
• Experience in fintech, PSP or BNPL is a clear advantage.
• Solid project management skills to align expectations between teams.
• Keep cool under pressure, and can redirect stakeholders toward alternative solutions or timelines.
• Exceptional communication skills, know how to simplify complex concepts for diverse audiences.
• Customer-focused mindset with the ability to build long-term trust partnerships.
• Fluent in English (at least B2 Independent User)

About the recruitment process

• Interview with Talent Acquisition
• Interview with senior Product, Engineering, Revenue leaders
• Case study to showcase your skills
• Interview with the CTO
• Team Fit interview