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Merchant Activation Specialist - CDD – Alma – Fixed-term / Temporary in Paris

Alma

Merchant Activation Specialist - CDD

Fixed-term / Temporary

Paris

Salary: Not specified

A few days at home

Experience: > 2 years

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Alma

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Questions and answers about the job

The position

Job description

The objectives of the Merchant Activation team are:

to ensure high impact merchant onboarding experience for Retail Networks with Tiering based Level of Services
to boost onboarding & activation all along the merchant partnership, by setting up the most efficient operating model adapted to the merchant type (purchase channels, tiering)
Ensure that we reach and maintain our targeted activation KPIs, in terms of SLA, quality and generated TPV”

About the job

Under the Merchant Activation Manager, the Merchant Activation Specialist owns the responsibility to :

Deploy Retail Network with efficient project management and impactful retail training for small to mid-market accounts
Identify training needs and develop training plans in collaboration with the brands
Be the voice of instore staff inside Alma, give product feedback and verbatim from the final users (you'll have a goldmine in your hands)
Constantly enhance training, identify new formats, be proactive to remain on top of the game

About you

Alma and this position would be a right fit for you if:

you have 1-2 years experience in account onboarding, retail experience, or account management / care
you have relevant experience in a fast-paced environment
you are fluent in both French and English
you havetrong interpersonal skills: empathetic, curious, pedagogic, user-oriented
you are a detail-oriented person
you have a doer mindset

About the recruitment process

Visio call with Ryslene, our Talent Acquisition Manager
Visio call with Eric, Retail Manager
Business case with Eric

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The company

Alma

FinTech / InsurTech

300 employees

Founded in 2018

Average age: 32 years old

40%

60%

Who are they?

At Alma, we are convinced that trade must be well balanced to be sustainable. Because finance has a key role in business, our mission is to put it back in its rightful place : at the service of merchants and consumers!

That’s why we create financial products that empower merchants to sell more, and help consumers purchase better products while never encouraging them to get over-indebted.

Our tech solutions are accessible to all, easy to implement, and that eliminate purchase friction.

For merchants, our instalment and deferred payment solutions are excellent ways of increasing customers’ loyalty and satisfaction, as well as generating up to 20% extra sales revenues without any risk.

For consumers, the purchase experience is enhanced (4.8/5 on Trustpilot) and Alma helps them handle their budget easily. They pay later, Alma pays the merchants right away.

We are the leader in France, on track to win the European market on the (very) powerful Buy Now Pay Later (BNPL) industry, as we’re now processing payments in 10 European countries. Over the past 5 years, more than 16,000 active merchants have chosen Alma to be their innovative BNPL solution, and we have served over 5 million consumers.

The team has grown from 2 to 300+ people, we raised a €115M series C early 2022 to help us accelerate further and Alma is already part of the French Tech 120 ranking of the most promising French technology companies. And that’s only the beginning.