Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to personal protection, and savings to wealth management, no matter the need we’re always there for them. And we’re always there for our employees. In 50 countries, we work hard to inspire pride and a sense of belonging in our people. To provide opportunities that challenge them, inspire them, and reward them. And to create a culture that’s open, supportive, and empowering. Because we know that’s the real secret to success – and the best way for us to keep building a better world for both our customers and the talented people who put them first. 

Your work environment:

The headquarters of the AXA Group (GIE AXA) brings together our corporate activities. It provides guidance and support to subsidiaries around the world, to ensure the coordination and monitoring of the Group's global strategy, the application of its standards, the consistency of commercial approaches and the sharing of best practices. The headquarters gathers approximately 1000 employees and is distinguished by its strong international culture (45 nationalities), which makes it a rich and stimulating place to work.

Within the Group, you will join the GUO Claims department

Within this Department, you will be part of the GUO P&C Claims team. The GUO Claims department at AXA aims to lead in claims management and support business growth. Its missions include contributing to profitability and growth through expense reduction, customer experience improvement, and leveraging data and AI potential. The department also focuses on managing key risks associated with claims.

Your job and daily missions:

The Senior P&C Claims Expert will report to the GUO P&C Head of Claims and will work directly and closely with the other P&C claim’s experts. They will focus on Commercial Lines activity. This person:

• Represents GUO claims by being a major and key contributor to the Claims Expert Network & Community and Cyber Center of Expertise in particular in terms of driving the activity of both groups.
  • Focus on innovation linked to commercial lines and transversal initiatives and projects aiming at improving organization, processes, handling and reserving policy
• Provides an expert opinion on large and sensitive claims and on cases escalated to AXA P&C GUO Claims. Also leads for GUO P&C Claims department the Large & sensitive Claims FY report as well as the Escalation process.
• Participates to GUO technical reviews of entities: 
  • Either (i) rapid analysis to provide an opinion on a specific issue in response to a trigger,(ii) comprehensive review to get deep understanding of entity technical situation or (iii) to assess the overall business quality.
  • As senior claims expert, by being the key contributor for Claims when it comes to issue recommendations and ensure their regular and appropriate follow-up in close relationship with Entities.
• Participates in the development and maintenance of the P&C Claims Group rules (standards, SII policies  and guidelines), with a particular focus on Commercial Lines activities (but not restricted to):
  • Ensures that standards adhere to the principles of simplicity and empowerment within boundaries and are reviewed annually.
  • Revises and adjusts technical guidelines to support the entities in improving their technical capabilities.
  • Collaborates with other group functions i.e., Markets and entities in the development and review/sign-off of standards and guidelines.

Vous rejoignez une entreprise :

-    Responsable, vis-à-vis des personnes, y compris ses employés et ses clients, et de la planète. -    Aux valeurs fortes-    Qui encourage la mobilité interne, et la formation de ses employés-    Qui vous offre de nombreux avantages (en savoir plus ici : Reward & Benefits - french | AXA Group)-    Flexible, qui permet le travail hybride, au bureau et à la maison.

Les informations fournies par les candidat(e)s seront traitées de manière strictement confidentielle et utilisées uniquement à des fins de recrutement.

Let's talk about you: 

Main competencies and experiences required for this role 

Technical skills:

• Strong knowledge of P&C and namely claim’s commercial lines processes and related value chain with a minimum of 10 years of specialized experience.
• Ability to deep dive multi-line of business (e.g.: Fleet, Property, Casualty, …) and expert knowledge in claims processes (eg.: Fraud, Large and litigated, Recoveries,…)
• Project and change management advanced skills in an international environment are required and preference will be given to candidates with experience in multiple countries, demonstrating a broad understanding of international best practices and regulatory frameworks. 

Soft skills:

• Highly skilled in fostering a climate of trust and open dialogue, adept at negotiating and challenging in an international context, while also demonstrating a strong capacity for active listening to diverse opinions. Proven ability to achieve technical excellence implementation objectives with a pragmatic approach.
• Capable of effectively managing exposure to Group entities and senior stakeholders, with exceptional written and oral communication and presentation skills to simplify and clarify complex issues in a clear and concise manner.
• Ability to organize and drive workshop sessions and to transfer knowledge and skills.
• Proficiency in professional English, with fluency in French and Spanish considered a significant asset for communication with relevant entities. 

What we offer:

You will join:

• A company with an inclusive culture and a diverse workforce, committed to attract, develop, advance, and retain the most diverse talents, while creating an inclusive culture where everyone can bring their full selves to work and can reach their highest potential.
• A company with strong values
• A company promoting internal mobility and the training of its employees
• A company offering many benefits (learn more here: Reward & Benefits | AXA Group)
• A flexible company, allowing hybrid work, in the office and from home
• A responsible company, towards people, including its employees and customers, and towards the planet

The information provided by applicants will be treated as strictly confidential and used for recruitment purposes only.