PLEASE NOTE, THIS INTERNSHIP IS MAINLY IN FRENCH. ONLY APPLY IF YOU SPEAK FRENCH FLUENTLY. THANK YOU!
We're looking for a Customer Support Specialist Intern to join Beamy's tech team for a 5-6 month internship. You'll provide functional and technical support for users of the Beamy solution, both for internal teams and external customers. You'll be responsible for resolving incoming requests, while ensuring user satisfaction and process efficiency.
MISSIONS
Receiving, qualifying and processing requests via the various support channels (ticketing, email, chat, etc.), whether they be anomalies, questions or requests for improvements.Follow up requests and ensure that they are processed within the required timeframes. If necessary, forward requests to the relevant departments or teams.Taking the initiative to handle outgoing calls and organising meetings with users (internal or external) to clarify or expand on certain points related to requests or incidents.Provide regular reporting on support activities, including volumes of requests handled, the main incidents encountered, as well as recommendations for improvement.Ensuring user satisfaction by complying with Service Level Agreements (SLAs) and maintaining a high level of Customer Satisfaction (CSAT).WHO WE'RE LOOKING FOR
Currently pursuing a Master degreeEager to learn and grow in a startup environmentCurious about tech/product subjects Basic understanding of data and IT environmentEnglish speaking & writingWHAT YOU'LL LEARN
Hands-on experience with functional supportUnderstanding of Saas governanceReal-world experience with a high quality of services for a Saas editorExposure to both software and data engineering challengesStartup culture and product development lifecycleBEAMY'S OFFER
Duration: 5-6 months internshipCompensation: 1300€ to 1500€ per monthMentorship: Direct guidance from experienced Customer SuccessReal Impact: Work on day to day support and contribute to the company's growthBenefits: Swile🌈 Diversity, Equity, Inclusion and Belonging
Research shows that while men apply to jobs where they meet an average of 60% of the criteria, women and other underrepresented groups tend to only apply when they meet 100% of the qualifications. At Beamy, we value respectful debate and people who aren't afraid to challenge assumptions, so we are looking for diverse perspectives as long as you meet 75% of the criteria.
All qualified applicants will receive consideration for employment without regard to age, color, family, gender identity, marital status, national origin, physical or mental disability, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws.