As Field Service Engineer based in Barcelona reporting to the FSE Regional Manager you will manage the Customer Service of systems both remotely and physically (systems, preventive or curative maintenance, upgrades) in compliance with procedures. 

What will be your mission in bioMérieux?

• Organize the activity: preventive and curative maintenance, response timed, administrative management (field reports memo, business expenses, field reports memo, leaves agenda, activity reports…).
• Manage spare parts inventory in relation to the Specialist, in accordance with the recommendations.
• Actively participate on the Account team to gain and retain customers while improving customer satisfaction
• Contribute to the action plan definition to the solving of breakdown with Service Engineer or field application specialist, pilot transversal mission in the long run.
• Bring technical support to colleagues on systems on which the person has experience and competence.
• Evolve as a referent in at least one « strategic » range and able to advise teams before sale or system engineers on solutions or highly technical ranges.
• Be able to support other field and remote service teams across Iberia Cluster.

Profile description:

Who are you?

• Professional Studies (FP), Bachelor Degree in Electronics/IT/Engineering.
• Professional background as a technician, life science or industry.
• Experience minimum of three years in a relevant field service function.
• Good command of English level and Spanish. Catalan will be valued.
• Technical proficiency servicing instruments in the field, and general knowledge of corporate related processes and disciplines.
• Troubleshooting skills, ability to travel with daily notice, experience in resolving customer problems and providing a high level of customer satisfaction.
• Customer Service acumen, analytical & synthesis mindset, availability, people agility.
• Ability to solve complex problems thanks to proven technical experience.
• Driver License and availability to travel/ be on the field at least 75%.

Role-based in Barcelona with availability to travel throughout the Iberian Peninsula and abroad for training or specific projects.

Be part of the on-duty calls team during the after hours service (weekends and/or local or national holidays)

• Positive working environment, with a spirit of collaboration, trust, openness and flexibility throughout the company.
• Remote working
• Company Car
• Bonus depending on the achievement of objectives.
• Social benefits (private medical insurance, childcare/transport ticket…)
• Savings/retirement plan
• Discounts on leisure, culture, shopping platforms…
• Discounts in prestigious training centres.