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Global Application Specialist - Investigation Leader (Microbiology)

Permanent contract
Marcy-l'Étoile
Salary: Not specified
Fully-remote
Experience: > 3 years
Education: Bachelor's Degree

bioMérieux
bioMérieux

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The position

Job description

We are looking for a Global Application Specialist - Investigation Leader under a permanent contract who will work and grow within the Global Customer Service – Microbiology Investigation Unit.
You will report to the Investigation Unit Manager (Microbiology) within a team of 14 co-workers.

 

What will be your mission ?

 

  • Provide technical support (L2) to distributors and subsidiaries on our microbiology solutions from an application perspective (PPM, E-TEST, VITEK MS PRIME,...),

  • Coordinate investigations and conduct required meetings with domain experts,

  • Document complaints in Salesforce.com (and, depending on your skill set, investigations in Trackwise Digital),

  • Write responses to customers or to the Vigilance department,

  • Monitor trends on the product ranges you will be responsible for,

  • Participate in internal or external audits as a fronter.


Preferred experience

Profile description:

 

Who are you ?

 

  • Bachelor degree in biology, and ideally with a specialisation in microbiology

  • Minimum 3 years of experience in customer service positions (i.e. application specialist on the field or within a call center)

  • Experience acquired ideally within the IVD industry, within microbiology labs/hospitals

  • You have a good knowledge of the laboratories’ environment and workflow

  • You are familiar with IT aspects (systems’ inter-connectivity and connectivity with the Laboratory Information System)

  • Your English is fluent; other languages are a plus

  • You have demonstrated your leadership skills and your ability to convince and gain the trust of your stakeholders

  • You have very good communication skills, a team spirit as well as a synthetic and analytical mindset

  • You are customer and service oriented

  • You are autonomous and self-motivated and you quickly react to emergencies

  • You know how to manage priorities and are used to keeping your commitments.

  • You enjoy working in an environment of daily interactions with multidisciplinary teams

  • Travelling at La Balme site almost every 2 month



We offer:

   

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