About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel app enabling 27 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.
Your Mission
We are looking for a Community Relations Specialist to join the Customer Service team at BlaBlaCar. Their mission is to provide world class support to all our members: passengers and drivers, while working on high impact projects.
As a Community Relations Specialist, your role will be to assist the members in the LatAm Carpoolmarket. You will be reporting to our Associate Manager Catharina Demasi de Godoy, working alongside a team of 10.
Your responsibilities
Support Brazil’s Community Relations Team on questions/ processes regarding Trust and safety in a timely fashionAct as a local coach whenever there’s training required for new collaborators, procedure updates, and/or newly implemented procedures focused on Trust and safety topicsContribute to the improvement of BlaBlaCar processes and policies: identify issues and bring them to the attention of relevant stakeholders, such as the Knowledge and Tech teamsManagement of Slack channels relevant to the Community Relations team (social networks, trust and safety, etc.)Ensure the seamless operation of all activities, remaining adaptable to specific demands during periods of heightened necessity (periods of high activity, holidays, etc.)Your qualifications
Previous experience in customer service (at least 1 year). Experiences with investigation and/or safety issues understanding are preferredExcellent communication and active listening skills with a willingness to help othersA strong knowledge of the internet ecosystem and usage of MS Excel / Google Sheets at an intermediate / advanced levelFull working proficiency in English and Portuguese (Please send your CV in English)Fit with our BlaBlaPrinciplesThriving in a collaborative, fast-growing and innovative environmentAbility to take ownership, aligned with business priorities Nice to have: experience with Salesforce platform and Spanish proficiencyWhat we have to offer
Full remote possible in the country of employment4 additional weeks on top of legal maternity leavesFinancial support for home office equipment (900BRL one shot)30 days holidays per year (after 12 months)Local meal plan & public transport policy (CAJU card)Omint health plan, dentalcare, and life insuranceGympass accessRelocation package and visa supportFree unlimited carpooling & bus ridesPersonal growth via trainings, mentorship, and internal mobility programs- Employee Stock ownership planRegular team building eventsMental health support through Moka.care1 day off per year to test our product1 day per year for social engagements with non-profitsInterested in joining the ride?
a 45-min video-call with your Talent Acquisition Manager Giovana Sartori to get to know you, understand your career expectations and answer your questionsa fully remote exercise to evaluate your technical skillsa 60-min video-call with our Associate Manager, Catharina Demasi de Godoy, to deep dive into the rolea 30-min video-call with our Senior Customer Operations Manager, Aline Salengro, for vision fit and rounding off the processOur hiring process lasts on average 25-30 days, offers usually come within 48 hours.
Not sure yet? Check out our 100 reasons to join BlaBlaCar!
BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.
