Part of Group Operations the Group Senior BPM Manager is focusing in designing and implementing customer centered processes to delight our customers and improve operational performance.

He/ She drives projects to streamline processes and align with multiple key stakeholders to ensure we are delivering high value customer experience as well as excellence in our operations.

He/ She collaborates with functional and local areas of the business to deliver on the readiness, enablement and activation of processes, tools/technologies that enhance and accelerate the benefits/value of operational excellence programs.

He/ She plays a key role in connecting the customer view into the process design.

Key responsibilities:

• Lead cross-functional, Worldwide project team(s) to identify process improvement opportunities
• Drive prioritization and selection of strategically-relevant process initiatives
• Facilitate workshops to understand and map existing processes & customer journeys and identify pain points. Facilitates the discussion of potential solutions for areas of inefficiency, bottlenecks, or waste
• Monitors, documents and presents process improvements
• Manage the implementation of identified improvements
• Define the KPIs to monitor performance
• Provides consulting and coaching services for regional Lean referents and /or other people in the organization and actively support through the change and transformation
• Participate and/or lead  Business Projects work streams as needs necessitate

Missions abroad are possible.

Profile requirements:

• Customer centric oriented
• Master degree (BAC+5) in Economics, Business Administration, IT or others
• 7+ years of experience with proven track record in process optimizations, operational excellence , lean management

• Experience in mapping processes (VSM’s) and implementing impactful improvements with efficiency savings. Lean certification would be a plus.
• Deep E2E knowledge of processes like: Order to Cash, Invoicing, Claims Management
• Superior interpersonal skills to drive cross-functional collaboration and lead change initiatives
• Polished written and oral communicator in French and English. Additional languages are a plus
• Creative, innovative, analytical and collaborative
• Project management and facilitation skills
• Highly organized, design-minded and detail-oriented
• Knowledge of financial services / credit insurance would be highly appreciated