Customer Experience Intern

Job summary
Internship(6 to 12 months)
Paris
Salary: Not specified
Occasional remote
Skills & expertise
Generated content
Social media marketing
Communication skills
Positive attitude
Excel
Powerpoint

Cohabs
Cohabs

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Questions and answers about the job

The position

Job description

Sales:

  • Qualify leads / potential members through calls, providing information about Cohabs spaces, and answering any inquiries.

  • Maintain accurate records of members’ interactions, sales activities, and feedback in our CRM

  • Assist in preparing reports on sales metrics, occupancy rates, and members’ satisfaction.

  • Monitor social media channels to recruit potential new members.

Customer Experience:

  • Help onboard new members, ensuring they have all the information needed for a smooth move-in process.

  • Serve as a point of contact for members, addressing any questions or concerns they may have during their stay.

  • Organize community events and activities that promote members’ engagement and satisfaction.

  • Gather feedback from members to continuously improve their experience at Cohabs.

  • Coordinate with the maintenance and operations teams to ensure that any issues within our properties are promptly addressed.

  • Support the CX team with general office duties as needed.


Preferred experience

  • Currently pursuing or recently completed a degree in Business, Marketing, Hospitality, Real Estate, or a related field.

  • Strong communication and interpersonal skills, with the ability to build rapport with a diverse group of people

  • Good level of English mandatory

  • Highly organized, with excellent attention to detail and the ability to manage multiple tasks simultaneously.

  • A proactive and positive attitude, with a willingness to learn and take on new challenges.

  • Familiarity with social media platforms and basic marketing concepts.

  • Previous experience in sales, customer service, or hospitality is a plus, but not required.

  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)


Recruitment process

Here’s how to join the fun: First, you’ll have a warm chat with HR or the hiring manager, followed by a deep dive with the Hiring Manager or team member.

If you ace those, you’ll get to show off your skills in a final round with our C-level team at Cohabs.

Ready to make your mark? Let’s do this! 🚀

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