What you’ll be doing:

• 🤝 Community

  • Build strong relationships with members and act as their go-to support across all houses 

  • Proactively solve problems and contribute to a welcoming, inclusive atmosphere

  • Plan, budget, and organise regular community events and initiatives

  • Own CSAT & NPS tracking, reporting, and strategy

  • Gather regular feedback and work with internal teams to improve the member experience

  • Represent Cohabs culture on the ground, bringing warmth, fun, and energy to every interaction

    🏷️ Sales & Leasing

  • Manage a pipeline of room applications from enquiry through to lease signing

  • Host virtual and in-person tours with prospective members

  • Confidently handle calls, messages, and follow-ups with potential leads

  • Reach KPIs related to room leasing and occupancy

  • Deliver an authentic Cohabs experience from first contact to move-in

    🛠️ Property

  • Manage our internal ticketing system (via the Cohabs CRM and app) to track and follow up on maintenance requests

  • Liaise with members and property specialists to resolve issues efficiently and empathetically

  • Conduct regular site visits to ensure property standards are met

  • Collaborate with development and design teams to build new homes that meet local member needs

  • Support the smooth onboarding of new properties into the London portfolio

What we’re looking for:

• You have strong interpersonal and communication skills – you love working with people!

• You are highly organized and detail-oriented, with the ability to juggle tasks across community, sales, and operations.

• You are a self-starter who thrives in fast-paced, ever-changing environments.

• You are data-driven and comfortable working with feedback metrics (like CSAT, NPS, etc.).

• You are comfortable using CRM systems or willing to learn and adapt quickly.

• Previous experience in property management, community management, real estate, or customer success is a big plus.

• You genuinely believe in the power of community and want to build something meaningful.

Ready to take on a role where you’ll make a real impact, one that’s as dynamic as you are? Let’s build something amazing together!

Here’s how to join the fun: First, you’ll have a warm chat with Justin (City Manager), followed by a deep dive with him. If you ace those, you’ll get to show off your skills in a final round with our C-level team and Team Member.

Ready to make your mark?
Let’s do this! 🚀