As a Customer Success Manager, you will be at the forefront of driving client satisfaction by implementing our innovative blockchain-based digital traceability solution. Your expertise will guide our clients in optimizing system usage for maximum daily efficiency and extracting long-term value. You’ll champion best practices within the team, foster internal and external alignment, and play a pivotal role in the evolution of our services.
We have a position available in Paris for someone who can assist our French and English-speaking customers. The role involves supporting our Customer Success Managers (CSMs) across our entire client base.
Your main responsibilities:
Engage in the initiation and development of new projects by assessing their viability, configuring necessary systems, and conducting data trials.
Offer comprehensive support to clients utilizing the platform by addressing inquiries, troubleshooting problems, and providing timely solutions.
Facilitate training for end users of the Connecting Food platform through various educational materials and interactive sessions, such as training modules, webinars, instructional videos, and FAQs.
Conduct thorough testing of new technical updates and releases to ensure quality and functionality.
Convert client requirements and feedback into detailed technical specifications to guide product development and enhancements.
Prioritize customer satisfaction by promoting the platform’s adoption and ensuring its features meet client needs effectively.
Lead strategic account planning to align our service delivery with customer expectations and our company’s growth objectives.
Perform in-depth analysis of user interactions with the platform to identify potential improvements and enhance the overall user experience.
Proactively recognize client requirements to facilitate additional sales opportunities and expand product usage.
Contribute to the team’s excellence by establishing best practices and formulating strategies aimed at boosting overall performance and efficiency.
Why join us?
Joining Connecting Food offers a unique opportunity to be part of a mission-driven team focused on enhancing transparency in the agri-food supply chains. Here are some compelling reasons to consider:
Engage in meaningful work that has a real-world impact on food sustainability and consumer trust.
Thrive in a learning-centric environment, where knowledge sharing among a diverse group of professionals is encouraged.
Work with cutting-edge digital solutions like blockchain technology, web applications, and Digital Twins to revolutionize the industry.
Enjoy the chance to grow professionally and personally by developing a broad range of skills in an international context.
Play a pivotal role in client relations, working closely with major industry players to deliver value and drive change.
These aspects combine to create a dynamic and rewarding workplace where every contribution matters, and every team member is valued.
Required Skills and Qualifications
You are seeking a permanent contract (CDI)
You have at least two years of professional experience
You enjoy interacting with customers and you have customer facing experience
You are eager to work with agri-food industry stakeholders (cooperatives, manufacturers, etc.)
You are proficient with digital tools in general
You are comfortable in English; proficiency in Italian is a plus!
You love data: you are not afraid to handle it, and Excel holds no secrets for you
If you are comfortable with SQL and have experience with a BI tool, that’s a plus!
You are very meticulous and structured
You enjoy doing a bit of everything
First interview with the Customer Success team (1hr)
Case study
Second interview with the product and tech team (45’)
Third interview with the Co-Founders (1hr)
Offer
These companies are also recruiting for the position of “Customer Service”.