🐱‍🏍YOUR ROLE :

As an Account Manager, your mission is to manage, retain, and expand a portfolio of national accounts (independant hotels and groups).

A key focus of your role is to act as a trusted advisor, helping clients unlock the full potential of D-EDGE products.

By fostering strong relationships, you’ll identify opportunities for upselling and cross-selling, ensuring clients achieve measurable success while driving growth within your portfolio.

Your ability to transform challenges into actionable opportunities will be critical in maximizing client satisfaction and sales performance.

🎯 WHAT YOU’LL BE DOING:

Portfolio Management:  

• Strong understanding of the portfolio of products within your region and your upsell targets.

• Build deep relationships with key stakeholders.

• Engage in strategic account planning.

• Drives mutual value and growth for the business and key accounts.

• Proactively manage and grow our customers portfolio while exceeding semi-annual and annual revenue goals.

• Build a solid & strong strategy for your region to meet the company’s upsell targets.

  Ensure all activity is captured in the chosen CRM tool.

• Prepare regular (weekly, monthly) reports on your account portfolio.

Client Relationship:  

• Provide clarity and responsiveness to customers (internal and external) and understands the customers underlying needs and problems.

• Create solid relationships in a friendly and professional manner.

• Demonstrate sense of responsibility & accuracy

• Deliver impactful & effective presentations to your clients.

• Effectively communicate with your clients, manage complaints and set clear expectations.

• Responsible for developing and nurturing multiple key client relationships with customers complemented with superior customer service

Technical skills

• Experience in a combination of revenue management, hotel eCommerce, and or marketing/sales or providing services and solutions to hotels in revenue management.  

• Deep understanding of hotels commercial systems and hospitality industry & market trends 

• Proven experience in revenue generation, sales, and upselling with a demonstrated ability to identify growth opportunities and deliver tailored solutions to hotels.

• Fuency in French and English; additional languages are a strong asset for expanding market reach.

• Proficient in Excel, PowerPoint, Salesforce CRM, and other tools to create impactful client proposals and track performance effectively.

Leadership and Sales Influence

• Be a relationship builder with excellent communication skills, earning trust and advocating D-EDGE values while driving sales growth.

• Exhibit a solution-oriented mindset, using strong interpersonal skills to overcome objections and close deals.

• Continuously looking for new opportunities to upsell and cross-sell, ensuring customer satisfaction while meeting revenue goals.

Team Player

• A positive and motivated professional, passionate about the hospitality business and driven to exceed targets.

• Proud of your work and engaged in collaborative efforts to contribute to team and company-wide achievements.

What’s in It for You?

💜 Perks and Benefits:

• Remote allowance: €2.60/day (up to 3 days per week).

• Meal allowance: €9.48/day (60% covered).

• Accor Employee Card: Exclusive hotel booking discounts.

• Incentive plans, bonuses, and wage savings programs.

• CSE benefits: Access to sports, cultural activities, gift cards, and discounts.

• D-EDGE is an equal-opportunity employer. We welcome all qualified candidates regardless of race, ethnicity, religion, gender, sexual orientation, age, disability, or any other legally protected status.

🤝 RECRUITMENT PROCESS:

1. Telephone interview with Talent Acquisition Team Lead

2. First interview with the your future manager

3. Second interview with our VP Account Management EMEA

Please be aware that we will be asking for work references.

D-EDGE processes your personal data for the management of your application and the creation of a CV database. To learn more about how your data is managed and to exercise your rights, please refer to ourCandidate Privacy Policy.