💻 YOUR SCOPE:

Ensure successful activation/implementation for D-Edge Suite of products following in detail given guidelines and checklist in respect of the SLA, as well as guiding and animating training sessions to the D-EDGE customers.

After the Sales Manager, be the first contact for new hotels, understanding the client’s needs and providing the best services needed.

🎯 WHAT YOU’LL BE DOING:

• Set-up products included in the contract for the hotel 

• Ensure processes are followed for smooth activation/ implementation

• Follow the onboarding journey

• Collect by Account Manager/Sales, and the client, all the info required for a proper product configuration 

• Record and update all activation/ implementation tasks and status into Salesforce CRM

• Log tickets properly in Salesforce CRM for all issues encountered during activation/ implementation 

• Keep up with D-EDGE products and features evolutions

• Manage online or on-site training

• Understand and analyse the customer’s need

⭐WHAT YOU’VE GOT:

The job has been tailored for you if: 🦄

• You are proactive and can work independently

• You are flexible, and have strong analytical skills and an eye for detail

• Problem-solving

• Teamwork

• Project Management skills

• Outstanding communication and writing skills.

• Experience with b2b technology company or hotels

• Knowledge of the Hospitality, GDS or OTA

• Google Suite

• You are fluent in English and French. Italian is a plus.

The icing on the cake: 🍰

• Training, and teaching experience is a plus

💜 WHAT WE OFFER :

• D-Edge is Remote Friendly: 2 days in the office / week

• Meal vouchers

• Health insurance

• Accor Employee Card: Discount on hotel bookings

• 12 days per year to get involved in NGO projects

• Career development: we want you to progress and be free to choose which direction you want to grow. There are also opportunities for internal moves.

🤝 RECRUITMENT PROCESS:

1. Telephone interview with Talent Acquisition Team

Let’s get to know each other (~30 or 45 minutes)

2. First interview with Claudia, Onboarding Team Leader

An opportunity to talk about your background and motivations and to introduce you to the position, our technical ecosystem, and our ambitions. (~ 60 minutes)

3. Last interview with Eliana Gazzetta, Global Head of Onboarding

Culture fit (~40 minutes)

… and welcome to D-EDGE :)!

Please be aware that we will be asking for work references.

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